IT Solutions Analyst Lead

The Mosaic Company

. Lead the deployment, maintenance, enhancement, upgrade, and troubleshooting of Salesforce Experience Cloud, Sales Cloud, Service Cloud, Mobile, Agentforce, and related Commercial business solutions.

Posted 10/7/2026full-timeTampa • Florida • United StatesSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudERPServiceNow

About the role

Key responsibilities & impact

Lead the deployment, maintenance, enhancement, upgrade, and troubleshooting of Salesforce Experience Cloud, Sales Cloud, Service Cloud, Mobile, Agentforce, and related Commercial business solutions.
Lead and participate in analysis, prioritization, design, and documentation of business requirements, technical specifications, data mappings, diagrams, process flows, user stories, and acceptance criteria.
Translate business and non-technical requirements into scalable technical specifications, solution designs, Agentforce use cases, and measurable outcomes.
Lead or partner on setup, configuration, development, and technical implementation of Salesforce and Agentforce solutions, including Lightning Web Components, Apex, Flows, security models, responsive designs, and mobile-first user experiences.
Apply and enforce best practices for scalability, security, supportability, maintainability, performance, reuse, data governance, and responsible AI.
Partner with teams to maintain solution architecture, integrity, reliability, and alignment across Salesforce and connected enterprise platforms.
Evaluate requirements and define solution capabilities, limitations, dependencies, risks, and appropriate approaches.
Ensure Salesforce and Agentforce solutions align with technology stack, architecture standards, access controls, responsible AI principles, and compliance requirements.
Evaluate, design, configure, test, deploy, and support Agentforce use cases, including agent topics, instructions, actions, grounding, permissions, guardrails, monitoring, and escalation patterns.
Communicate solution context, design decisions, technical tradeoffs, and implementation intent to technical and business stakeholders.
Work with vendors and suppliers to evaluate solution and service options.
Establish and enforce Salesforce development standards, reusable design patterns, code-review practices, Agentforce configuration and testing standards, documentation requirements, Definition of Done, and technical-debt management.
Conduct reviews of platform health, system performance, solution behavior, Agentforce response quality, security, adoption, and support effectiveness.
Define and coordinate integration, regression, performance, security, mobile-device, end-to-end, and Agentforce testing procedures.
Develop and maintain technical documentation, deployment procedures, testing evidence, support runbooks, data mappings, and system processes.
Lead deployment readiness, production validation, hypercare, system monitoring, incident triage, root cause analysis, error resolution, and corrective actions.
Serve as the subject matter expert for Salesforce and Agentforce solution development, providing technical direction, mentoring, coaching, and work reviews.
Perform other job duties and projects as assigned.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or a related field required.
7+ years of experience delivering enterprise technology solutions, systems analysis, and business application support.
5+ years of hands-on Salesforce experience designing, developing, implementing, and supporting solutions in large enterprise environments.
5+ years of experience leading the design, configuration, development, testing, deployment, and support of business process solutions.
Strong hands-on experience with Salesforce Experience Cloud, Sales Cloud, and Service Cloud.
Demonstrated experience implementing, configuring, or supporting Salesforce Mobile and Salesforce Agentforce capabilities, AI-enabled solutions, digital agents, intelligent automation, or comparable conversational AI platforms.
Experience evaluating business requirements and translating them into scalable technical architectures, solution designs, integrations, and automation strategies.
Strong understanding of CRM, customer engagement, sales, customer service, and related business processes.
Advanced knowledge of Salesforce platform capabilities, including Lightning Web Components (LWC), Apex, Flow, security model, sharing rules, permission management, APIs, and integration frameworks.
Experience installing, configuring, documenting, testing, training, deploying, and supporting enterprise SaaS solutions.
Strong understanding of solution architecture principles, scalability, security, supportability, system performance, and responsible AI practices.
Experience working with enterprise integrations, APIs, middleware platforms, authentication frameworks, data mapping, and cross-platform solution architectures.
Working knowledge of Agile delivery methodologies, Scrum, Kanban, backlog refinement, estimation, technical decomposition, and release planning.
Proven ability to assess business needs, identify risks and constraints, and recommend practical, sustainable technology solutions.
Strong proficiency in estimation, planning, prioritization, and management of multiple concurrent initiatives.
Effective leadership, mentoring, and coaching skills with experience guiding developers, administrators, vendors, and cross-functional delivery teams.
Strong verbal, written, listening, facilitation, and presentation communication skills.
Demonstrated analytical thinking, problem-solving, troubleshooting, root-cause analysis, conflict resolution, and decision-making capabilities.
Ability to work effectively in a fast-paced, changing environment while managing competing priorities, dependencies, production issues, and delivery commitments.
Demonstrated ability to collaborate across Product Owners, business stakeholders, architecture, integration, security, data governance, and support teams.
Proficient with Microsoft Office, Visio, Teams, Jira, Azure DevOps, ServiceNow, and related collaboration and delivery tools.
Salesforce certifications such as Platform Developer I, Platform Developer II, Experience Cloud Consultant, Sales Cloud Consultant, Service Cloud Consultant, Application Architect, System Architect, Agentforce Specialist, or equivalent technical certifications are preferred.
Experience supporting integrations with SAP, ERP platforms, or other enterprise business applications through SAP CPI or comparable middleware solutions is a plus.

Benefits

Comp & perks

A competitive base salary + bonus incentives
11 paid holidays each year
A generous 401k with a company match and annual company contribution
Paid sick leave
Paid vacation time
Medical, Dental, and Vision insurance
Life and disability insurance
Tuition reimbursement
Paid Paternity/Maternity Leave
Hybrid Working