Adventure Operations Specialist

The Natural Adventure

. Provide customer support and answer questions from booking confirmation through departure .

Posted 10/8/2026contractRemote • BulgariaMid-LevelSenior💰 €12,000 - €15,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and operations within the adventure travel sector, with a strong focus on problem-solving, attention to detail, and effective communication. Proficient in managing booking changes, supplier relationships, and ensuring customer satisfaction throughout the travel experience.

Highest-signal resume keywords

Customer Support ExperienceOperations Experience in Adventure TravelProficiency in TourCMSExcellent Verbal and Written Communication SkillsOutstanding Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Booking Change ManagementInvoicing AccuracyTravel Documentation PreparationSupplier Relationship ManagementProblem-Solving for Travel Disruptions

Soft Skills

Attention to DetailAbility to Work Under PressureFriendly AttitudePersonal IntegrityHigh Standards of Customer Service

Tools & Technologies

TourCMSZendeskEmail-Based Customer Service Software

Industry Keywords

Responsible TravelSelf Guided Walking HolidaysCycling HolidaysFast Paced ReservationsCustomer Feedback Management

About the role

Key responsibilities & impact

Provide customer support and answer questions from booking confirmation through departure
Handle customer booking change requests and rearrange services with local suppliers
Ensure booking changes are correctly invoiced by suppliers and to customers
Resolve trip issues with minimal disruption
Find solutions for supplier errors, accommodation closures, and travel disruptions
Monitor balance payments and verify timely and accurate payment
Prepare and send pre-departure materials and travel documentation, including uploading documents to the smartphone app
Take shifts on the emergency phone line for customers currently on trips
Respond to post-trip customer feedback and communicate it to Sales and Products teams
Support Sales by preparing and sending custom itineraries and travel documentation
Build relationships with local suppliers

Requirements

What you’ll need

Experience in Operations in an adventure travel company, ideally specialised in self guided walking and cycling holidays, is highly desirable
Experience in fast paced reservations or operations roles where you have demonstrated your ability to understand customer needs and find solutions is mandatory
Understanding and sharing of our values related to Responsible Travel is mandatory
Experience with computer booking systems (ideally TourCMS), help desk and chat software (ideally Zendesk) is highly desirable
Experience with email-based customer service
Outstanding organizational skills and attention to detail
Excellent verbal and written communication skills, English must be native or of equivalent level
Excellent email and phone manner and technique
Ability to work under pressure while maintaining accuracy
Ability to work efficiently without supervision
Friendly attitude, personal integrity and high standards of customer service

Benefits

Comp & perks

Work from home
Flexible working time
Fixed base salary
25 days of paid annual leave + bank holidays, increasing by one day every year until year 5
Great discounts for you and your friends/family members on all TNA trips
Outstanding learning and development opportunities
Great multinational team and a rapidly growing company