The Natural Adventure

Operations

• Provide customer support and answer questions from booking confirmation through departure
• Handle customer booking change requests and rearrange services with local suppliers
• Ensure booking changes are correctly invoiced by suppliers and to customers
• Resolve trip issues with minimal disruption
• Find solutions for supplier errors, accommodation closures, and travel disruptions
• Monitor balance payments and verify timely and accurate payment
• Prepare and send pre-departure materials and travel documentation, including uploading documents to the smartphone app
• Take shifts on the emergency phone line for customers currently on trips
• Respond to post-trip customer feedback and communicate it to Sales and Products teams
• Support Sales by preparing and sending custom itineraries and travel documentation
• Build relationships with local suppliers

Explore Adventure Operations Specialist at The Natural Adventure. Review requirements and application details.