Operations Specialist

The Nature Conservancy

. Support the Regional Operations Manager in delivering efficient, high-quality operational services across the Belize, Guatemala, and Mexico Business Units .

Posted 9/29/2026full-timeRemote • Mexico, GuatemalaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational management capabilities, including project management, process optimization, and cross-departmental collaboration. Proficient in managing confidential information and fostering a customer service culture while providing leadership and guidance to teams.

Highest-signal resume keywords

Operational ManagementProject ManagementFluency In Spanish And EnglishSupervisory ExperienceProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Support CoordinationAdministrative Process ManagementBudget PreparationPerformance ManagementChange ManagementConfidential Information ManagementProcess OptimizationNegotiation SkillsMulti-TaskingAttention To Detail

Soft Skills

Strong Organization SkillsExcellent Verbal CommunicationExcellent Written CommunicationCollaborationCoaching

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Non-Profit ExperienceHuman ResourcesFinanceCustomer Service CultureDiverse StakeholdersService ProvidersConfidential InformationPerformance PartnershipsTimesheet ManagementDelegations Of Authority

About the role

Key responsibilities & impact

Support the Regional Operations Manager in delivering efficient, high-quality operational services across the Belize, Guatemala, and Mexico Business Units
Coordinate and oversee operational support activities
Foster a strong customer service culture focused on internal clients
Collaborate with Human Resources, Finance, Legal, Information Technology, and other functional teams
Identify opportunities for process optimization, standardization, and continuous improvement
Support implementation of operational best practices and develop solutions to operational challenges
Manage confidential information and support employee-related administrative processes
Contribute to change management and process improvement initiatives
Provide guidance to operational staff
Supervise one or more team members and provide day-to-day leadership, coaching, guidance, and performance support
Develop and coordinate tactics for approved strategic plans and complete day-to-day tasks
Ensure programmatic commitments, policies, procedures, financial standards, and legal requirements are met
Implement and manage new initiatives supporting department and organization-wide goals
Manage projects, timelines, deadlines, and accountability
Participate in complex negotiations
Administer HR transactions for the Belize, Guatemala, and Mexico Business Units
Support HR annual processes including merit review and performance partnerships
Support onboarding and explain organizational structures and functional contacts
Support annual budget and quarterly forecast preparation with Finance
Monitor staff timesheet completion
Manage Business Unit Staff Delegations of Authority with Legal
Promote a collaborative, inclusive, and service-oriented team culture

Requirements

What you’ll need

Bachelor's Degree and 4 years related experience or equivalent combination
Experience coordinating operational, administrative, human resources, finance, or related business processes
Experience managing multiple priorities, projects, and deadlines in a complex, fast-paced environment
Experience working across departments
Experience building collaborative relationships with diverse stakeholders and service providers
Experience working with confidential and sensitive information using discretion and sound judgment
Fluency in Spanish and English
Strong organization skills, accuracy, attention to detail and ability to manage multiple tasks
Supervisory experience including setting objectives, managing performance, and conflict resolution
Multi-lingual skills and/or multi-cultural experience appreciated
Non-profit work experience considered a “plus”
Excellent verbal and written communication skills
Successful applicant must meet The Nature Conservancy's background screening requirements

Benefits

Comp & perks

Health care benefits
Retirement benefits
Parental leave
Paid time off
Life insurance
Disability coverage
Employee assistance program
Other life and well-being benefits
Flexible work environment supporting employee health and well-being
Career development
Mission-driven work environment