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Overnight Crisis Support Specialist
The Opportunity Alliance. Answer calls and text/chat messages on the Maine Crisis Line .
Posted 10/15/2026full-timeSouth Portland • Maine • United StatesMid-LevelSenior💰 $23 per hourWebsite
About the role
Key responsibilities & impact- Answer calls and text/chat messages on the Maine Crisis Line
- Work with callers to assess presenting problems and psychosocial stressors
- Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis
- Use effective programmatic systems to support monitoring
- Progress toward performance measures
- Work collaboratively with Crisis Response Services in the eight Districts across Maine
- Provide 24-hour telephone response for adults, families, and children during a mental health crisis
- Work overnight, 40 hours per week, Saturday through Tuesday, from 8:30pm to 7:00am
- Attend an in-person orientation in South Portland
Requirements
What you’ll need- Associate Degree required
- Ability to earn the MHRT-CSP certification within 30 days of employment required; training onsite provided
- Solid oral communication skills and ability to communicate clearly, succinctly, and in a customer friendly manner
- Competence to communicate with multiple parties during a crisis call
- Ability to learn and understand written crisis call documentation skills
- Ability to manage complex tasks effectively
- Ability to work effectively with complex information to address challenging situations
- Ability to become familiar with DSM-V information
- Ability to work independently as well as in a team environment
- Flexible schedule is required
- Ability and willingness to learn and use documentation software and resource applications proficiently
- Ability to use telephone, instant messaging and chat technology
- Must successfully pass a criminal background, child protective service check, and sex offender check
- Must not be on the state or federal suspension and disbarment list
- A year or more of crisis or mental health related experience preferred
- Previous experience working in a call center or customer service environment is a plus
Benefits
Comp & perks- Generous paid time off accrual
- 9 paid holidays per calendar year
- Up to 3 floating holidays per calendar year
- Excellent medical benefits at very reasonable cost
- Dental and Vision insurance options
- Agency paid basic life insurance
- Agency paid STD & LTD disability insurances
- 403(b) retirement with a generous agency match
- Tuition Reimbursement – offered once per year through an application process
- Qualified employer under the Public Service Loan Forgiveness (PSLF) program
- Opportunities for growth and development
- Training to become certified as a Mental Health Rehabilitation Technician