IT Operations Support

The Opus Group®

. Resolve day-to-day technology challenges that prevent employees from serving customers .

Posted 10/10/2026full-timeBeaverton • Oregon • United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing IT support and customer service, with a strong focus on troubleshooting, problem-solving, and effective communication. Proficient in managing desktop tools and understanding hardware and software systems, while maintaining professional relationships and documentation.

Highest-signal resume keywords

Customer Service ExperienceIT Support ExperienceTroubleshooting SkillsMS Windows and Mac Operating SystemsInformation Security Awareness

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingRoot Cause AnalysisConfiguration ManagementAsset ManagementSystem MonitoringPatch ManagementClient/Server Software SystemsCloud-Based Software SystemsWi-Fi Network OperationsDocumentation Creation

Soft Skills

Effective CommunicationCollaboration SkillsProficient ListeningProfessional ImageRelationship Management

Tools & Technologies

Ticketing SystemDesktop ToolsAutomation ToolsEnd-User Documentation

Industry Keywords

Customer SupportTechnology ChallengesIn-Person AssistanceRemote AssistanceFunctional Knowledge

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Resolve day-to-day technology challenges that prevent employees from serving customers
Provide exemplary customer support, primarily in-person, to resolve employee technology challenges
Assist users in person at the Beaverton office and remotely assist users working from home offices
Triage, follow through on, and resolve technology problems in a timely manner
Reduce trouble tickets through root cause analysis, automation, tool implementation/configuration, and systems understanding
Collaborate with Business Systems Analysts, Security & Compliance, Infrastructure, and IT Management
Manage existing desktop tools and implement, configure, and roll out new tools
Handle configuration management, asset management, system monitoring, patch management, and the ticketing system
Present a professional image as a company representative
Create and update end-user documentation
Establish and maintain professional relationships with co-workers and management
Participate in projects extending functional and industry knowledge

Requirements

What you’ll need

3+ years of experience in customer service
At least 2 years in providing IT support specifically
Effective written and verbal communication and collaboration skills
Proficient listener, capable of translating requests into actionable tasks
Excellent troubleshooting and problem-solving skills
Awareness of Information Security best practices
Demonstrated knowledge of a broad range of hardware and software
Understanding of MS Windows and Mac operating systems
Knowledge of and ability to troubleshoot locally installed, client/server, and cloud-based software systems
Familiarity with on-premise server and Wi-Fi network operations
Ability to travel via airplane, train, taxi, car and/or other means of transportation as needed
Must be authorized to work in the U.S.

Benefits

Comp & perks

Opportunities for growth and development
Health & Dental Insurance (choice of plans)
100% Employer paid short-term disability and life insurance
Opportunity to elect additional life insurance and LTD insurance at employee expense
Paid parental leave
Opportunity to contribute pre-tax dollars to flexible spending accounts
401(K) with employer match
Flexibility in work schedules
Generous time off