The Opus Group®

Operations

• Resolve day-to-day technology challenges that prevent employees from serving customers
• Provide exemplary customer support, primarily in-person, to resolve employee technology challenges
• Assist users in person at the Beaverton office and remotely assist users working from home offices
• Triage, follow through on, and resolve technology problems in a timely manner
• Reduce trouble tickets through root cause analysis, automation, tool implementation/configuration, and systems understanding
• Collaborate with Business Systems Analysts, Security & Compliance, Infrastructure, and IT Management
• Manage existing desktop tools and implement, configure, and roll out new tools
• Handle configuration management, asset management, system monitoring, patch management, and the ticketing system
• Present a professional image as a company representative
• Create and update end-user documentation
• Establish and maintain professional relationships with co-workers and management
• Participate in projects extending functional and industry knowledge

Explore IT Operations Support at The Opus Group®. Review requirements and application details.