Customer Service Associate

The Parts Authority

. Answer inbound calls from automotive clients and repair shops .

Posted 9/17/2026full-timeDenver • Colorado • United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage orders and resolve inquiries effectively. Proficient in basic computer programs and possesses knowledge of auto parts and mechanics.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementBasic Computer ProficiencyVerbal Communication SkillsAuto Parts Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingParts Database ManagementTyping 45 WPMStock Availability CheckingShipping Claims Processing

Soft Skills

Time ManagementAdaptabilityTeam CollaborationProblem SolvingAttention to Detail

Tools & Technologies

WordExcelOutlookInternet ExplorerFirefoxChromeGmail

Industry Keywords

Auto Parts SalesAutomotive MechanicsCollision Body PartsVendor CoordinationCustomer Account Management

About the role

Key responsibilities & impact

Answer inbound calls from automotive clients and repair shops
Help customers identify, order, and track car parts
Process telephone orders using the internal parts database
Check stock availability and coordinate fulfillment
Resolve inquiries about part compatibility, order status, returns, and delivery updates
Maintain relationships with commercial clients and first-time callers
Manage customer orders from receipt through completion
Communicate with departments and coordinate with vendors to fulfill orders
Confirm order status, availability, ship dates, tracking information, and cancellations with manufacturers
Acquire return authorizations and credit memos from manufacturers
Provide internal shipment documentation
Process shipping claims
Send replacement requests and return authorizations to manufacturers
Resolve vendor and carrier invoice discrepancies
Support customer service with order issues
Verify documentation and assist with customer account issues received by email
Maintain and promote workplace safety
Secure and transfer cash or other assets
Perform miscellaneous projects and related duties as assigned

Requirements

What you’ll need

1-2 years customer service or related experience required
Proficient in basic computer programs and functions, including Word, Excel, Outlook, Internet Explorer, Firefox, Chrome, and Gmail
Punctual and consistent attendance
Ability to adapt quickly to changing work environments
Ability to read and follow instructions and take directions
Ability to work independently and with a team
Time management and work prioritization skills
Ability to use logic and sound judgment to make decisions
Ability to type 45 wpm
Strong, friendly verbal communication skills and professional phone manner
Basic computer proficiency for searching parts catalogs, entering orders, and tracking shipments
Auto parts sales, mechanics, collision body parts experience, or automotive mechanics knowledge preferred

Benefits

Comp & perks

Opportunities for overtime and growth
Comprehensive training on catalog, tools, and inventory systems
Full health, dental, and vision benefit plans
Employee merchandise discounts on auto parts and accessories
Medical Coverage
Pharmacy Coverage
Dental Coverage
Vision Coverage
Basic Life and AD&D
Short Term Disability Coverage
Voluntary Short Term Disability Coverage
Voluntary Long Term Disability Coverage
Flexible Spending Account
Commuter Expense Reimbursement Account
Health Savings Account
Health Reimbursement Account
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
ID Theft Insurance
Legal Plan Insurance
Pet Insurance
Employee Assistance Program (EAP)
Paid Holidays, Sick and Vacation
Profit Sharing/401 (k) Plan
Employee Discounts on Merchandise