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Customer Service Associate
The Parts Authority. Answer inbound calls from automotive clients and repair shops to identify, order, and track car parts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to manage orders and resolve inquiries effectively. Proficient in basic computer programs and possesses knowledge of automotive parts and mechanics.
Highest-signal resume keywords
Customer Service ExperienceOrder ManagementBasic Computer ProficiencyVerbal Communication SkillsAutomotive Parts Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingParts Database ManagementTyping 45 WPMStock Availability CheckingShipping Claims Processing
Soft Skills
Effective PrioritizationTime ManagementLogical Decision MakingTeam CollaborationFriendly Communication
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookInternet ExplorerGoogle ChromeGmailFirefox
Industry Keywords
Auto Parts SalesAutomotive MechanicsCollision Body PartsVendor CoordinationCustomer Account Management
About the role
Key responsibilities & impact- Answer inbound calls from automotive clients and repair shops to identify, order, and track car parts
- Process telephone orders using the internal parts database
- Check stock availability and coordinate fulfillment
- Resolve inquiries about part compatibility, order status, returns, and delivery updates
- Build relationships with commercial clients and first-time callers
- Manage customer orders from receipt to completion
- Communicate with departments and coordinate with vendors to fulfill orders
- Confirm order status, availability, ship dates, tracking information, and cancellations with manufacturers
- Acquire return authorizations and credit memos from manufacturers
- Provide internal shipment documentation
- Process shipping claims
- Send replacement requests and return authorizations to manufacturers
- Resolve vendor and carrier invoice discrepancies
- Support customer service in resolving order issues
- Verify documentation and assist with customer account issues received by email
- Maintain and promote workplace safety
- Secure and transfer cash or other assets
- Perform miscellaneous projects and other related duties as assigned
Requirements
What you’ll need- 1-2 years customer service or related experience required
- Proficient in basic computer programs and functions, including Word, Excel, Outlook, Internet Explorer, Firefox, Chrome, and Gmail
- Punctual and consistent attendance
- Able to read and follow instructions and take directions
- Ability to work independently and with a team
- Effective prioritization and time management skills
- Ability to use logic and sound judgment to make decisions based on available information
- Ability to type 45 wpm
- Strong, friendly verbal communication skills and a clear, professional phone manner
- Basic computer proficiency for searching parts catalogs, entering orders, and tracking shipments
- Auto parts sales, mechanics, collision body parts, or automotive mechanics knowledge preferred
Benefits
Comp & perks- Opportunities for overtime and growth
- Comprehensive training on the catalog, tools, and inventory systems
- Full health, dental, and vision benefit plans
- Employee merchandise discounts on auto parts and accessories
- Medical Coverage
- Pharmacy Coverage
- Dental Coverage
- Vision Coverage
- Basic Life and AD&D
- Short Term Disability Coverage
- Voluntary Short Term Disability Coverage
- Voluntary Long Term Disability Coverage
- Flexible Spending Account
- Commuter Expense Reimbursement Account
- Health Savings Account
- Health Reimbursement Account
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- ID Theft Insurance
- Legal Plan Insurance
- Pet Insurance
- Employee Assistance Program (EAP)
- Paid Holidays, Sick and Vacation
- Profit Sharing/401 (k) Plan
- Employee Discounts on Merchandise