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Customer Service Representative
The Parts Authority. Manage customer orders from receipt to completion, ensuring customer satisfaction .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on managing orders and ensuring customer satisfaction. Proficient in handling collision auto body parts and coordinating with multiple departments and vendors to fulfill orders efficiently.
Highest-signal resume keywords
Customer Service ExperienceCollision Auto Body Parts KnowledgeOrder ManagementTime Management SkillsBasic Computer Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingShipping Claims ProcessingReturn AuthorizationsInvoice Discrepancy ResolutionTyping 45 WPM
Soft Skills
Effective CommunicationTeam CollaborationLogical Decision MakingAttention to Detail
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookInternet ExplorerFirefoxChromeGMAIL
Industry Keywords
Collision Auto Body PartsCustomer OrdersVendor CoordinationWorkplace Safety
About the role
Key responsibilities & impact- Manage customer orders from receipt to completion, ensuring customer satisfaction
- Handle inbound and outbound service calls and manage online orders related to collision auto body parts
- Communicate with multiple departments and coordinate with vendors to fulfill orders quickly and efficiently
- Process orders, confirmations, replacements, RGAs, shipping and receiving, manufacturer and customer contacts
- Confirm order status, availability, ship dates, tracking information and cancellations with manufacturers
- Acquire return authorizations and credit memos from manufacturers
- Provide internal shipment documents
- Process shipping claims
- Send replacement requests and return authorizations to manufacturers promptly
- Resolve vendor and carrier invoice discrepancies within management goals
- Support customer service in resolving order issues
- Verify required documentation and assist Customer Care with customer account issues received via email
- Maintain and promote workplace safety
- Secure and transfer cash or other assets
- Perform miscellaneous projects and other related duties as assigned
Requirements
What you’ll need- 1-2 years customer service or related experience required
- At least one year of experience with collision auto body parts preferred for direct experience, though motivated candidates may be trained
- Proficient in basic computer programs and functions, including Word, Excel, Outlook, IE, Firefox, Chrome and GMAIL
- Punctual and consistent attendance
- Able to read and follow instructions and take directions from others
- Ability to work independently as well as with a team
- Effectively prioritizes work and possesses time management skills
- Ability to use logic and sound judgment to make decisions based on available information
- Ability to type 45 wpm
Benefits
Comp & perks- Medical Coverage
- Pharmacy Coverage
- Dental Coverage
- Vision Coverage
- Basic Life and AD&D
- Short Term Disability Coverage
- Voluntary Short Term Disability Coverage
- Voluntary Long Term Disability Coverage
- Flexible Spending Account
- Commuter Expense Reimbursement Account
- Health Savings Account
- Health Reimbursement Account
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- ID Theft Insurance
- Legal Plan Insurance
- Pet Insurance
- Employee Assistance Program (EAP)
- Paid Holidays, Sick and Vacation
- Profit Sharing/401 (k) Plan
- Employee Discounts on Merchandise