IT Help Desk Technician

The ProActive Technology Group

. Execute infrastructure and systems implementation tasks across client environments .

Posted 10/6/2026full-timeWest Hollywood • California • United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in systems administration and network engineering, with hands-on experience in Windows environments, Microsoft 365, and Active Directory. Proficient in troubleshooting and configuring network infrastructure components, ensuring effective communication and collaboration across teams.

Highest-signal resume keywords

Systems AdministrationNetwork EngineeringWindows Server ConfigurationMicrosoft 365 SupportVLAN Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems AdministrationNetwork EngineeringWindows ServerMicrosoft 365Active DirectoryVLAN ConfigurationFirewall ConfigurationSwitch ConfigurationWireless Network ConfigurationTechnical Troubleshooting

Soft Skills

Clear CommunicationCross-Functional CollaborationIndependent Execution

Tools & Technologies

Ticketing SystemsDocumentation SystemsNetwork Infrastructure Components

Industry Keywords

Managed Services ProviderMulti-Site EnvironmentsHospitality Industry Experience

Tech Stack

Tools & technologies

FirewallsSwitching

About the role

Key responsibilities & impact

Execute infrastructure and systems implementation tasks across client environments
Deploy, configure, and support Windows servers, Microsoft 365 environments, Active Directory, and related business systems
Assist with tenant migrations, server upgrades, workstation deployments, line-of-business application rollouts, and other technical projects
Document completed work, configurations, and technical findings within ticketing and documentation systems
Configure and troubleshoot switches, firewalls, VLANs, wireless networks, and related infrastructure components
Assist with network refreshes, site deployments, and multi-site connectivity improvements
Troubleshoot performance, connectivity, and infrastructure-related issues across client environments
Work with internal teams to validate network and systems changes
Provide escalated technical support for client issues involving servers, networking, Microsoft 365, and end-user systems
Travel onsite to client locations, including hospitality environments, for implementation work, troubleshooting, and remediation of IT and network issues
Support after-hours maintenance windows, project cutovers, or emergency response scenarios when required

Requirements

What you’ll need

Strong background in systems administration and network engineering
Hands-on experience with Windows environments, Microsoft 365, Active Directory, and common third-party business applications
Experience configuring and troubleshooting VLANs, firewalls, switching, wireless, and general network infrastructure
Ability to execute technical work independently and follow defined project or service processes
Strong troubleshooting skills across infrastructure, network, and end-user technologies
Clear communication skills and ability to work cross-functionally with project managers, service teams, and client stakeholders
Experience working in an MSP or managed services environment preferred
Experience with multi-site client environments preferred
Hospitality industry experience is a plus
Familiarity with server migrations, Microsoft 365 implementations, network refreshes, and infrastructure deployments preferred
Experience supporting both project-based work and escalated service issues preferred

Benefits

Comp & perks

Professional development assistance
401(k)
Health insurance
401(k) matching
Paid time off
Vision insurance
Dental insurance
Life insurance