The ProActive Technology Group

IT Support

• Execute infrastructure and systems implementation tasks across client environments
• Deploy, configure, and support Windows servers, Microsoft 365 environments, Active Directory, and related business systems
• Assist with tenant migrations, server upgrades, workstation deployments, line-of-business application rollouts, and other technical projects
• Document completed work, configurations, and technical findings within ticketing and documentation systems
• Configure and troubleshoot switches, firewalls, VLANs, wireless networks, and related infrastructure components
• Assist with network refreshes, site deployments, and multi-site connectivity improvements
• Troubleshoot performance, connectivity, and infrastructure-related issues across client environments
• Work with internal teams to validate network and systems changes
• Provide escalated technical support for client issues involving servers, networking, Microsoft 365, and end-user systems
• Travel onsite to client locations, including hospitality environments, for implementation work, troubleshooting, and remediation of IT and network issues
• Support after-hours maintenance windows, project cutovers, or emergency response scenarios when required

Explore IT Help Desk Technician at The ProActive Technology Group. Review requirements and application details.