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About the role
Key responsibilities & impact- Become a deep product expert on Cintra's HRIS platform.
- Support the onboarding and configuration of new clients, helping to ensure a smooth and successful implementation.
- Deliver clear, engaging system demonstrations and training to clients.
- Manage, investigate and resolve client support tickets with accuracy, speed and professionalism.
- Diagnose system and user issues, identifying solutions and escalating technical problems where appropriate.
- Provide knowledgeable day-to-day support that gives clients confidence in using the platform.
- Gather client feedback and identify opportunities to improve both our product and the customer experience.
- Work closely with our HR Consultants and wider Cintra teams to provide a seamless client experience.
Requirements
What you’ll need- Have experience using or supporting HR software/HRIS systems, ideally in a customer-facing environment.
- Enjoy investigating problems and finding practical solutions.
- Have excellent attention to detail and take pride in getting things right.
- Are highly organised, methodical and confident managing multiple priorities and support requests.
- Communicate clearly and professionally, whether by email, telephone or video call.
- Are confident explaining systems and processes to people with different levels of technical knowledge.
- Enjoy working collaboratively as part of a friendly, fast-moving team.
- Understand the importance of confidentiality when working with HR and employee data.
- Are confident using Microsoft Office, including Word, Excel, Outlook and Teams.
Benefits
Comp & perks- A supportive, collaborative team who genuinely enjoy what they do.
- Hybrid working from our modern office in Linford Wood, Milton Keynes with on-site car-parking
- Great company benefits including company funded health checks, electric car vehicle salary sacrifice, breakfast club and much more!
- Opportunities to learn, develop and grow your career.
- Exposure to a wide range of clients, industries and HR challenges.
- The opportunity to develop deep expertise in HR technology.
- A culture built on trust, flexibility and continuous learning.