The PSSG

Customer Support

• Become a deep product expert on Cintra's HRIS platform.
• Support the onboarding and configuration of new clients, helping to ensure a smooth and successful implementation.
• Deliver clear, engaging system demonstrations and training to clients.
• Manage, investigate and resolve client support tickets with accuracy, speed and professionalism.
• Diagnose system and user issues, identifying solutions and escalating technical problems where appropriate.
• Provide knowledgeable day-to-day support that gives clients confidence in using the platform.
• Gather client feedback and identify opportunities to improve both our product and the customer experience.
• Work closely with our HR Consultants and wider Cintra teams to provide a seamless client experience.

HR Software Support Specialist