Service & Operations Executive

The Pure Gold Company

. Assist in onboarding new clients and ensure documentation and compliance requirements are met .

Posted 10/27/2026full-timeLondon • United KingdomMid-LevelSenior💰 £30,000 - £32,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in client onboarding, account management, and compliance within the financial and precious metals sectors. Excels in customer service, administration, and database management while maintaining attention to detail and adaptability in a dynamic environment.

Highest-signal resume keywords

Client OnboardingSalesforce ProficiencyPrecious Metal Markets KnowledgeCustomer Service ExcellenceData Entry and Transaction Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTransaction ProcessingCRM ManagementInventory ManagementMicrosoft365 SuiteSalesforceDocumentation ComplianceLogistical SupportPurchase Order ManagementInvoice Management

Soft Skills

Attention to DetailOrganisational SkillsMultitasking AbilitiesVerbal CommunicationWritten Communication

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft TeamsSalesforceDatabase Management Systems

Industry Keywords

Precious MetalsFinancial MarketsInvestment MarketsComplianceOperational Records

About the role

Key responsibilities & impact

Assist in onboarding new clients and ensure documentation and compliance requirements are met
Manage client accounts and provide detailed information about investments and account status
Handle client inquiries and issues while maintaining positive ongoing relationships
Provide customer care, relationship management, database management, and logistical support
Process transactions, perform data entry, and prepare and manage purchase orders, invoices, and contracts
Maintain CRM and stock management databases with accurate inventory and operational records
Coordinate receipt, storage, and distribution of precious metals, including secure and timely transportation
Take, process, and hedge orders through the bespoke Salesforce system
Provide administration and support for operations and projects
Assist the wider team as necessary

Requirements

What you’ll need

Proficient with IT and technology, including Microsoft365 suite products (Excel, Outlook, Teams, Loop, etc.) and Salesforce (or equivalent)
Experience, or interest in, precious metal markets and wider financial/investment markets
Organised planner with excellent administration skills, attention to detail, and multitasking abilities
Logical thinker with a thorough and diligent approach to prioritising work
Process oriented to ensure compliance across multiple jurisdictions
Proactively delivers excellent customer service and solutions
Resilient and adaptable to working in a growth environment
Quick learner comfortable working autonomously when required
Team player with willingness to pitch in to help others
Ability to work under pressure and flexibility to cope with changing priorities
Confident verbal and written communicator
Good time-management and planning skills
Confident expressing an opinion and challenging when appropriate
Successful candidates must satisfactorily complete pre-employment screening, including credit, criminal records, and sanctions checks

Benefits

Comp & perks

Monday to Friday, 9 am – 5.30 pm (1-hour lunch break)
Generous pension scheme
Hybrid working schedule (2 days remote, 3 days in central London office)
25 days annual leave, plus bank holidays
An extra day of holiday for your Birthday
An extra day to volunteer
Private Healthcare & Health Cash Plan
Christmas closing (confirmed annually)
Regular Company Days and social activities
Discounted gym membership
Electric vehicle leasing scheme
Cycle to work scheme
Generous family leave policies
A positive, ambitious, and rewarding culture
Coaching and mentoring
Flexible working
Employee wellbeing support
Career progression opportunities
Pre-employment screening including credit checks, criminal records checks, and sanctions checks