Authentication Compliance Enablement Partner

The RealReal

. Own the end-to-end Authentication Compliance and Training strategy, including onboarding, certification, recertification, refresher training, quality remediation, and ongoing compliance governance .

Posted 9/18/2026full-timePerth Amboy • Arizona • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing comprehensive training and compliance strategies, with a strong focus on quality assurance and operational effectiveness. Proficient in utilizing performance data to drive continuous improvement in training programs and authentication processes.

Highest-signal resume keywords

Learning & Development ExperiencePeople Leadership ExperienceTraining Material DesignQuality Compliance SupportData Analysis and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding Program DevelopmentCertification and Recertification ProcessesInstructional DesignTraining Evaluation MethodsSOP DevelopmentPerformance Data AnalysisQuality AssuranceAudit ProcessesCoaching Tools DesignDashboard Creation

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationInfluencing StakeholdersOperational JudgmentAdaptability

Tools & Technologies

ExcelGoogle SheetsLookerLMS Tools

Industry Keywords

Luxury AuthenticationResaleFraud PreventionBrand ComplianceQuality AssuranceHigh-Risk Operational Decision-Making

About the role

Key responsibilities & impact

Own the end-to-end Authentication Compliance and Training strategy, including onboarding, certification, recertification, refresher training, quality remediation, and ongoing compliance governance
Build and maintain an authentication quality framework to identify decision defects, diagnose root causes, update training or process documentation, implement coaching or corrective action, and measure improvement
Establish and maintain authentication standards, SOPs, reference guides, audit routines, and calibration processes across Secaucus, Perth Amboy, and Phoenix
Partner with site leadership to identify individual, team, brand, and category-level authentication trends and implement targeted coaching or retraining plans
Support reporting and insights on authentication accuracy, QC results, rejection quality, counterfeit trends, appeal outcomes, returns authentication, training completion, certification results, and time-to-proficiency
Design and execute brand and category audits to identify risk areas, knowledge gaps, and opportunities to improve decision consistency
Collaborate cross-functionally with Authentication, Operations, Quality, Legal, Customer Experience, Returns, L&D, and Analytics
Govern training materials, reference guides, brand updates, and compliance documentation
Present quality trends, risk areas, training effectiveness, and recommended action plans to senior leadership

Requirements

What you’ll need

5+ years of relevant experience in Learning & Development, Training, or a related field
5+ years of people leadership experience
Experience building and scaling onboarding, ramp support, certification, recertification, refresher training, and ongoing skill development programs
Experience designing training materials, SOPs, reference guides, facilitator guides, knowledge checks, assessments, and coaching tools
Strong understanding of learning principles, instructional design, facilitation, and training evaluation methods
Ability to use performance data, quality results, audit findings, and training outcomes to identify gaps and create coaching or retraining plans
Experience supporting quality, compliance, audit, calibration, or corrective action processes
Experience building reports, trackers, dashboards, and performance insights using Excel, Google Sheets, Looker, LMS tools, or similar systems
Strong verbal and written communication skills
Ability to influence stakeholders across multiple sites, functions, and leadership levels
Strong operational judgment in a fast-paced, production-based environment
Ability to manage competing priorities, adapt to changing business needs, and drive execution across multiple workstreams
Experience in luxury authentication, resale, fraud prevention, brand compliance, quality assurance, or high-risk operational decision-making preferred

Benefits

Comp & perks

Bonus program eligibility
Incentive pay eligibility
Benefits
Equal employment opportunity
Reasonable accommodations for individuals with disabilities