The RealReal

Head of Department

• Direct and optimize TRR’s multi-modal transportation network
• Manage a large-scale transportation budget while balancing cost-to-serve, speed, and premium quality
• Manage and negotiate with third-party small parcel and LTL carriers
• Own parcel strategy across international, national, and regional carriers
• Lead vendor negotiations and monitor carrier health
• Oversee the growing 1P/3P van fleet and a team of 50+ personnel
• Ensure efficient, secure, and white-glove service for first-mile consignment pickups and store deliveries
• Oversee global shipping compliance, customs regulations, duties, and trade policies
• Build cross-border solutions and operating models
• Drive parcel and transportation KPIs including service levels, cost per shipment, delivery quality, and people engagement
• Partner with Product, Engineering, and Technology teams on transportation capabilities, routing optimization tools, and TMS platforms
• Collaborate with Sales, Operations, Finance, and Client Services leaders to align logistics strategies with business objectives

Head of Transportation

Pricing Analyst

• Execute pricing for virtual vendor line sheets and ensure pricing accuracy
• Perform data analysis to evaluate and implement pricing strategies based on current business and competitive market dynamics
• Work closely with Vendor and Merchandising teams to uncover opportunities and deliver upon financial plans
• Provide answers to pricing inquiries using thorough research, analytics, and product knowledge
• Monitor user feedback to inform pricing decisions
• Own day-to-day pricing of items across Clothing, Handbags, Shoes & Accessories
• Support line sheet pricing execution, pricing analysis, and insights to drive supply

Pricing Specialist, Vendor

Advisor

• Proactively engage with clients on the sales floor to exceed daily and monthly sales targets through suggestive selling
• Manage and grow a personal book of business through daily outreach to existing clients
• Monitor and analyze individual sales performance and adjust strategy to meet business needs and KPIs
• Navigate multiple complex customer journeys from entry to checkout
• Educate clients on the environmental impact of purchases and The RealReal's circular-economy business model
• Provide styling advice using knowledge of luxury brands and trends
• Maintain merchandise replenishment and visual presentation standards
• Execute opening and closing procedures
• Use Salesforce and internal technology tools to track client preferences and streamline sales
• Serve as a primary revenue driver and brand ambassador for The RealReal's retail boutique

Resales Specialist, Client Advisor

Outside Sales

• Drive field sales team to meet/exceed daily & monthly KPIs
• Shadow field sales representative appointments to improve/monitor performance
• Continually coach and train field sales representatives for optimal performance
• Leverage customer reporting to identify opportunities to increase client engagement and consignments
• Monitor and address customer feedback for the team
• Provide accurate reporting to Sales Leadership on team strategy and goals
• Ensure the team follows protocol in processing, pricing, safety, consignor communication, etc.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems
• Manage a field sales team acquiring consigned luxury goods for The RealReal, an online marketplace for authenticated resale luxury goods

Field Sales Group Manager

Full-stack Engineer

• Lead the architecture and development of software solutions, making strategic decisions that influence technical direction
• Build technical solutions enhancing, optimizing, and iterating The RealReal’s Seller Platform
• Build robust, scalable back-ends to empower seamless and engaging customer journeys
• Work closely with Product partners, Engineering management, Product and business stakeholders, and cross-functional teams
• Align technology development with business objectives and communicate technical concepts to non-technical stakeholders
• Perform rigorous code reviews and advocate for best coding practices
• Provide guidance and support to junior engineers
• Research emerging technologies and trends in software engineering
• Address complex technical challenges with innovative solutions and anticipate potential issues

Staff Software Engineer, Seller

Account Executive

• Engage new and existing clients through daily outreach and in-home appointments to drive consignment activity
• Develop and execute networking and outreach strategies to attract new consignors and foster repeat business
• Build pipeline by sourcing new leads, reactivating lapsed clients, and converting marketing-qualified leads into consignors
• Use Salesforce CRM to manage a book of business
• Meet or exceed monthly quotas by driving key performance metrics and contributing to revenue growth
• Acquire luxury consignment items and coordinate item pickup and shipment to The RealReal’s e-commerce centers
• Deliver a high-touch, white-glove experience throughout the consignment process
• Present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through the process
• Partner with Retail teams to support sales growth
• Collaborate with the Consignor Relations team to address and resolve client concerns

Field Sales Account Executive

Customer Support

• Identify high-impact customer and business opportunities and translate them into product strategies and roadmaps
• Partner with Engineering, UX, Merchandising, Marketing, Design, AI, Analytics, and other cross-functional teams to ship high-impact features
• Define and execute a two-year product strategy for Customer bottom-of-funnel product domains
• Run continuous A/B testing and experimentation cycles to optimize the end-to-end buying flow and validate post-purchase capabilities
• Conduct data analysis, usability testing, and customer research to identify friction points and validate purchasing hypotheses
• Lead design and implementation of transparent post-discovery flows to reduce drop-off, increase trust, and boost customer lifetime value
• Lead agile sprint cycles delivering user experience improvements and maintaining a scalable transactional foundation
• Communicate product vision, roadmap priorities, and conversion insights to executive leadership and cross-functional partners
• Continuously test and improve web and mobile experiences to drive engagement, conversion, and customer value

Senior Product Manager, Customer Experience – CX

Associate

• Retouch and perform quality control on raw images and .jpg general product images to meet visual standards
• Batch color-correct raw product images
• Retouch JPG images according to visual standards for each item type
• Composite images to scale
• Evaluate product styling, color correction, and retouching completed during other workflows
• Ensure all products in the pipeline, including exceptions, are addressed appropriately
• Meet daily deadlines and goals
• Assess and report issues as needed
• Collaborate with the team
• Participate in daily team check-ins to align on priorities
• Communicate in real time with the support team as plans are actualized

Associate Photo Retoucher

Program Manager

• Own end-to-end creative concepts, run-of-show logistics, slide deck formatting, speaker preparation, and live technical execution for company-wide meetings
• Conceptualize and produce interactive cultural moments, employee appreciation weeks, and ERG milestones
• Own the layout, visual design, and distribution of the recurring company-wide newsletter
• Source updates from department leads and project owners, refine raw content, and package it into engaging digests
• Design presentation decks, digital signage, Slack banners, visual toolkits, infographics, GIFs, and short video recaps
• Refine, edit, and optimize announcements and talking points with cross-functional stakeholders
• Translate internal wins, culture spotlights, and employee milestones into LinkedIn posts and employer profile updates
• Govern Slack channels and internal hubs to reduce information noise across corporate and frontline teams
• Track readership and event engagement metrics
• Bridge corporate, retail, and operational teams to foster an informed, connected, and inspired workforce

Program Manager, Employee Experience

Architect

• Maintain and enhance LookML models, Explores, dashboards, and reporting assets
• Administer the Looker platform, including user access, permissions, system health monitoring, and operational support
• Troubleshoot and resolve reporting and data issues with Data Engineering and business stakeholders
• Deliver enhancements and scalable BI solutions that support evolving business needs and self-service analytics
• Optimize platform performance through query efficiency, usability, and data model improvements
• Lead legacy content cleanup by identifying and deprecating outdated reports and dashboards
• Partner with InfoSec and internal teams on governance, access reviews, and compliance requirements
• Create documentation, provide user training, and promote best practices for knowledge sharing and platform adoption

Looker Architect

Analyst

• Build relationships with key stakeholders across the Company to anticipate changes in the business, processes, systems, and tools within the control environment
• Prioritize and lead project management activities related to tracking and reporting project status, milestones, and roadblocks
• Coordinate testing efforts and produce work papers documenting SOX control testing, results, and conclusions for the Sarbanes-Oxley 404 program
• Assist with management of the Company’s audit, risk, and compliance tool, including controls, processes, control owners, test plans, and document requests
• Coordinate updates to process documentation and control details in the GRC tool
• Develop and maintain document requests and coordinate delivery of audit evidence
• Lead preliminary discussions of potential findings with control and process owners, verify findings, obtain explanations and evidence, and document responses
• Partner with control and process owners on remediation plans and process improvements
• Assist with internal audits as needed
• Apply professional auditing principles and standards to evaluate internal controls and ensure compliance with IIA and department standards
• Develop and maintain strong working relationships with external auditors
• Educate stakeholders on internal controls and Internal Audit’s role
• Serve as a trusted business partner and subject matter expert, identifying enhancements to mitigate risk and improve financial and operational performance

Senior Internal Audit Analyst

Vice President

• Own and evolve TRR's technical operations strategy across core networking, endpoint/device management, and infrastructure supporting corporate, retail, and authentication center locations
• Lead enterprise AI enablement across the organization, driving adoption and governance of enterprise AI platforms such as Google Gemini Enterprise
• Direct enterprise application support and roadmap for NetSuite, Workday, Salesforce, Google Workspace, Okta, and related systems
• Build and mature enterprise incident and problem management practices, including real-time response, escalation, root-cause analysis, and prevention
• Ensure reliable, secure, and scalable infrastructure and connectivity for retail stores and authentication centers
• Partner with Product & Technology leadership to align technical operations with enterprise architecture and AI platform strategy
• Set and manage SLAs, operational metrics, and vendor relationships across managed services, telecom, and SaaS providers
• Attract, hire, develop, and retain a high-performing technical operations team
• Drive automation and self-service across IT operations to reduce manual toil
• Serve as an escalation point and trusted advisor to executive stakeholders on technology operations, risk, and resilience

Vice President – Enterprise Technology Operations

Compliance

• Own the end-to-end Authentication Compliance and Training strategy, including onboarding, certification, recertification, refresher training, quality remediation, and ongoing compliance governance
• Build and maintain an authentication quality framework to identify decision defects, diagnose root causes, update training or process documentation, implement coaching or corrective action, and measure improvement
• Establish and maintain authentication standards, SOPs, reference guides, audit routines, and calibration processes across Secaucus, Perth Amboy, and Phoenix
• Partner with site leadership to identify individual, team, brand, and category-level authentication trends and implement targeted coaching or retraining plans
• Support reporting and insights on authentication accuracy, QC results, rejection quality, counterfeit trends, appeal outcomes, returns authentication, training completion, certification results, and time-to-proficiency
• Design and execute brand and category audits to identify risk areas, knowledge gaps, and opportunities to improve decision consistency
• Collaborate cross-functionally with Authentication, Operations, Quality, Legal, Customer Experience, Returns, L&D, and Analytics
• Govern training materials, reference guides, brand updates, and compliance documentation
• Present quality trends, risk areas, training effectiveness, and recommended action plans to senior leadership

Authentication Compliance Enablement Partner

• Lead the evolution of The RealReal’s logistics strategy and network operations
• Lead the team responsible for movement of product inbound, outbound, and across TRR locations
• Manage service-level agreements and other KPIs while driving operational efficiencies
• Communicate network performance at a senior level and summarize initiative impacts for the business
• Identify and execute network changes to enhance customer and consignor experience while driving logistics cost efficiencies
• Drive analytics and reporting requirements for the shipping P&L
• Build and maintain models to track P&L and key metrics
• Coordinate cross-functionally to interpret findings, identify opportunities, and communicate recommendations to executives
• Manage and negotiate with third-party small parcel and LTL carriers
• Build a team and influence cross-functionally to improve the product transportation experience