Senior Manager, Inbound Enablement

The RealReal

. Define and own the SOP lifecycle across a complex stakeholder environment, from creation through validation, publication, adoption, audit, and iteration .

Posted 11/6/2026full-timeUnited StatesSenior💰 $115,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in defining and managing the SOP lifecycle, ensuring compliance and operational excellence across complex stakeholder environments. Proven ability to translate intricate processes into clear documentation and training while driving measurable improvements in workflow efficiency.

Highest-signal resume keywords

SOP Lifecycle ManagementProcess Mapping ToolsGovernance ImplementationProject ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow GovernanceOperational WorkflowsProcess StandardizationTraining Program DevelopmentChange Management

Soft Skills

Excellent CommunicationStakeholder ManagementOrganizational SkillsAdaptabilityPositive Attitude

Tools & Technologies

VisioLucidchart

Industry Keywords

Luxury ProductsOperational DocumentationAudit CadencePerformance AnalysisTraining and Documentation

About the role

Key responsibilities & impact

Define and own the SOP lifecycle across a complex stakeholder environment, from creation through validation, publication, adoption, audit, and iteration
Establish governance standards, including SOP ownership, change approvals, version control, and audit cadence
Build and maintain a single source of truth for operational documentation
Implement mechanisms to ensure compliance and adherence to SOPs
Support rollout of new tools, initiatives, and process changes across teams
Translate complex processes into clear Standard Operating Procedures and actionable training and documentation
Partner with Inbound Operations leaders and cross-functional teams including Product & Tech, Merchandising, and Learning & Development
Analyze program performance and identify workflow improvements and operational gaps
Drive clarity, adoption, consistency, and measurable improvements in throughput, quality, or cost
Support transformational technology and process change, including overhauling, documenting, and training on new operational processes

Requirements

What you’ll need

7+ years experience implementing workflow governance and SOPs across complex stakeholder environments
Experience designing and implementing end-to-end operational workflows
Strong experience with process mapping tools (e.g., Visio, Lucidchart)
Demonstrated ability to standardize fragmented processes across sites/teams
Experience implementing governance or quality systems
Proven experience building and scaling enablement or training programs in a fast-paced environment
Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously with cross-functional teams, while being flexible and responsive to dynamic situations and changing priorities
Excellent communication and stakeholder management skills
Ability to translate complex operational processes into clear, actionable guidance
Experience working cross-functionally with operations, product, and leadership teams
Excellent written, verbal, and presentation skills, demonstrating executive presence
Experienced in working at both strategic and tactical levels
A strong change-agent and advocate for org initiatives; must possess and portray a positive “can-do” attitude
Comfort operating without clear ownership boundaries and proven ability to influence without direct authority
Thrives in a fast-paced, scrappy, and gritty environment; willing to build the plane while flying it
Ability to travel 15%
Knowledge of luxury products is a plus
Bachelor's degree is preferred

Benefits

Comp & perks

Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits