Senior Product Manager, B2B – Customer Support

The RealReal

. Lead the end-to-end product vision, strategy, and execution for the high-scale B2B consignment platform .

Posted 11/10/2026full-timeRemote • California • United StatesSenior💰 $169,951 - $188,835 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading product vision and strategy for high-scale B2B platforms, with a strong focus on AI-driven automation and cross-functional collaboration. Proven ability to translate business needs into technical specifications and optimize vendor engagement through data-driven decision-making.

Highest-signal resume keywords

Product Management ExperienceAI-Driven AutomationAPI-Driven ArchitecturesCross-Functional LeadershipB2B Platform Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product VisionProduct StrategyTechnical SpecificationsData WorkflowsSuccess Metrics AnalysisE-Commerce PlatformsMachine LearningVendor Portal ManagementCustomer Support AutomationComplex Data Integration

Soft Skills

CollaborationStrategic CommunicationRisk EvaluationTrade-Off AnalysisUser Insight Utilization

Industry Keywords

B2B Consignment PlatformAgentic AIMulti-Sided MarketplacesCircular FashionLuxury Retail Operations

About the role

Key responsibilities & impact

Lead the end-to-end product vision, strategy, and execution for the high-scale B2B consignment platform
Design, deploy, and optimize Agentic AI automation for customer support workflows
Collaborate with Vendor and B2B Business Development teams to translate commercial goals and partner feedback into scalable platform features and workflow enhancements
Translate business and operational needs into product requirements, technical specifications, and multi-quarter roadmaps
Drive cross-functional alignment across Engineering, Data Science, Design, Operations, and Business Development
Evaluate risk, trade-offs, and downstream implications across systems and operational teams
Define, track, and analyze success metrics to optimize vendor engagement and support automation efficiency
Serve as a subject matter expert and communicate strategic recommendations to product leadership
Report to the Director of Product

Requirements

What you’ll need

5+ years of dedicated product management experience building and scaling e-commerce or digital consumer and partner-facing experiences
Proven track record of successfully launching, scaling, and optimizing platforms that leverage AI-driven automation, machine learning, or agentic workflows
Strong technical depth with experience designing scalable platform integrations, API-driven architectures, and complex data workflows alongside Engineering and Data Science partners
Proven ability to lead cross-functional initiatives and partner with Vendor, B2B Business Development, and Customer Success teams without direct authority
Demonstrated expertise using quantitative data, business metrics, and user insights to make strategic trade-offs and drive product decisions
Demonstrated experience building complex B2B platforms, enterprise workflow systems, or managing vendor portals
Background in customer support/CRM automation or integrating advanced Agentic AI resolution tooling
Experience in multi-sided marketplaces, circular fashion, or luxury retail operations

Benefits

Comp & perks

Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Bonus program, incentive pay and benefits may be available depending on role