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Senior Product Manager, Customer Experience – CX
The RealReal. Identify high-impact customer and business opportunities and translate them into product strategies and roadmaps .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management with a focus on e-commerce and digital consumer products, leveraging data analysis and customer insights to drive product strategies and optimize user experiences across web and mobile platforms.
Highest-signal resume keywords
Product Management ExperienceData AnalysisCross-Functional Team LeadershipCustomer Experience OptimizationAgile Methodology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Strategy DevelopmentRoadmap ExecutionA/B TestingUsability TestingCustomer ResearchExperimentationPersonalizationCustomer AcquisitionLifecycle EngagementAI Tools Utilization
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsInfluencing SkillsCollaboration
Industry Keywords
E-CommerceDigital Consumer ProductsMarketplaceHigh-Growth EnvironmentLuxury RetailResaleCustomer Lifetime ValueCustomer EngagementTransactional FoundationPost-Purchase Capabilities
About the role
Key responsibilities & impact- Identify high-impact customer and business opportunities and translate them into product strategies and roadmaps
- Partner with Engineering, UX, Merchandising, Marketing, Design, AI, Analytics, and other cross-functional teams to ship high-impact features
- Define and execute a two-year product strategy for Customer bottom-of-funnel product domains
- Run continuous A/B testing and experimentation cycles to optimize the end-to-end buying flow and validate post-purchase capabilities
- Conduct data analysis, usability testing, and customer research to identify friction points and validate purchasing hypotheses
- Lead design and implementation of transparent post-discovery flows to reduce drop-off, increase trust, and boost customer lifetime value
- Lead agile sprint cycles delivering user experience improvements and maintaining a scalable transactional foundation
- Communicate product vision, roadmap priorities, and conversion insights to executive leadership and cross-functional partners
- Continuously test and improve web and mobile experiences to drive engagement, conversion, and customer value
Requirements
What you’ll need- 5+ years of product management experience, with a strong background in e-commerce or digital consumer products
- Proven track record of owning products or experiences from strategy through execution, delivering measurable customer and business outcomes
- Experience developing product strategies and roadmaps that balance customer needs, business priorities, and technical considerations
- Strong analytical and problem-solving skills, with the ability to use data, customer insights, and experimentation to inform product decisions
- Demonstrated ability to lead cross-functional teams and influence partners across Engineering, Design, Marketing, Merchandising, AI, Analytics, and other stakeholders
- Strong communication skills, with the ability to clearly articulate product vision, priorities, tradeoffs, and the "why" behind decisions
- Experience building and optimizing customer experiences across web and mobile
- Experience with experimentation, personalization, or other data-driven approaches to improving customer engagement and conversion
- Experience in a marketplace, multi-sided, or high-growth e-commerce environment
- Experience with customer acquisition, lifecycle engagement, loyalty, or other customer-facing marketing experiences
- Hands-on experience or familiarity leveraging AI tools to accelerate product discovery, development, experimentation, or operational workflows
- Experience in luxury retail, resale, or another category with high-consideration customer journeys
Benefits
Comp & perks- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
- Bonus program
- Incentive pay