Vice President – Enterprise Technology Operations

The RealReal

. Own and evolve TRR's technical operations strategy across core networking, endpoint/device management, and infrastructure supporting corporate, retail, and authentication center locations .

Posted 9/21/2026full-timeRemote • California • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technical operations leadership, focusing on enterprise AI enablement, incident management, and infrastructure management. Proven ability to attract and develop high-performing teams while ensuring alignment with enterprise architecture and operational metrics.

Highest-signal resume keywords

Technical Operations LeadershipEnterprise AI EnablementIncident ManagementEnterprise Application ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Core NetworkingEndpoint/Device ManagementIncident ManagementProblem ManagementEnterprise AI PlatformsNetSuiteWorkdaySalesforceGoogle WorkspaceOkta

Soft Skills

People-First LeadershipExcellent CommunicationStrategic PlanningInfluencing Executive Stakeholders

Tools & Technologies

Google Gemini EnterpriseMicrosoft CopilotManaged ServicesSaaS Providers

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Information Systems

Industry Keywords

E-CommerceMarketplace TechnologyVendor PartnershipsOperational MetricsMulti-Site Environment

About the role

Key responsibilities & impact

Own and evolve TRR's technical operations strategy across core networking, endpoint/device management, and infrastructure supporting corporate, retail, and authentication center locations
Lead enterprise AI enablement across the organization, driving adoption and governance of enterprise AI platforms such as Google Gemini Enterprise
Direct enterprise application support and roadmap for NetSuite, Workday, Salesforce, Google Workspace, Okta, and related systems
Build and mature enterprise incident and problem management practices, including real-time response, escalation, root-cause analysis, and prevention
Ensure reliable, secure, and scalable infrastructure and connectivity for retail stores and authentication centers
Partner with Product & Technology leadership to align technical operations with enterprise architecture and AI platform strategy
Set and manage SLAs, operational metrics, and vendor relationships across managed services, telecom, and SaaS providers
Attract, hire, develop, and retain a high-performing technical operations team
Drive automation and self-service across IT operations to reduce manual toil
Serve as an escalation point and trusted advisor to executive stakeholders on technology operations, risk, and resilience

Requirements

What you’ll need

10+ years of progressive technical operations leadership, including experience running enterprise IT/infrastructure at scale in a multi-site environment
Demonstrated success leading enterprise AI enablement initiatives, deploying and driving adoption of enterprise AI platforms such as Google Gemini Enterprise, Microsoft Copilot, or similar
Deep hands-on knowledge of core networking, endpoint/device management (MDM), and infrastructure supporting distributed retail or field locations
Strong track record managing enterprise applications such as NetSuite, Workday, Salesforce, Google Workspace, Okta, or comparable systems
Proven ability to build and run mature incident and problem management functions, including postmortem discipline and continuous improvement processes
A people-first leadership style with a demonstrated record of attracting, developing, and empowering top talent
Experience partnering cross-functionally with Security, Product & Technology, Finance, and Retail Operations leaders
Comfort operating in a fast-paced, evolving environment, balancing hands-on execution with strategic planning
Excellent communication skills, with experience presenting to and influencing executive stakeholders
Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent practical experience
Ability to travel up to 10%
Preferred: Experience with enterprise AI adoption and agentic workflows
Preferred: Experience in e-commerce or marketplace technology
Preferred: Experience managing vendor partnerships and budgets

Benefits

Comp & perks

Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits