Bilingual Guest Services Representative

The Rec Room

. Respond to customer questions, requests, and concerns by phone, email, social media, and chat .

Posted 9/17/2026part-timeRemote • CanadaMid-LevelSenior💰 CA$20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates excellent bilingual communication skills in French and English, with a strong focus on customer service and problem-solving in high-pressure situations. Proficient in Microsoft Office tools and experienced in managing guest inquiries and feedback effectively.

Highest-signal resume keywords

Bilingual CommunicationCustomer Service ExperienceMicrosoft Office ProficiencyCall Centre ExperienceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bilingual CommunicationMicrosoft Word ProficiencyMicrosoft Excel ProficiencyMicrosoft Outlook ProficiencyCase Management System UsageCustomer Loyalty Programs KnowledgeMovie Theatre Operations Knowledge

Soft Skills

Calm Under PressurePositive AttitudeProfessionalismDependabilityStrong Work Ethic

Tools & Technologies

Personal ComputerHigh-Speed Internet Connection

Industry Keywords

Call Centre EnvironmentGuest ServicesCustomer FeedbackContinuous ImprovementResponse Time Targets

About the role

Key responsibilities & impact

Respond to customer questions, requests, and concerns by phone, email, social media, and chat
Quickly identify guests’ needs and provide solutions at first contact
Remain calm in difficult situations and determine when escalation is required
Report to the Guest Services Manager
Record feedback, requests, and concerns in the case management system
Facilitate information sharing with company leaders and contribute to the continuous improvement of the guest experience
Respond accurately and professionally to guest inquiries
Meet targeted response times
Receive and maintain positive guest feedback regarding service quality and responsiveness
Escalate situations requiring the manager’s intervention

Requirements

What you’ll need

Excellent proficiency in French and English, both spoken and written
High school diploma
Proficiency in Microsoft Word, Excel, and Outlook
Personal computer
Reliable high-speed Internet connection
Positive, understanding, respectful, and compassionate attitude
Ability to respond calmly and helpfully to difficult situations
Professionalism, dependability, and a strong work ethic
Organization and ability to manage multiple tasks while meeting deadlines
Desire to learn and grow
Experience in a call centre or remote call centre environment is an asset
Experience in a movie theatre or knowledge of movie theatre operations is an asset
Experience with and/or knowledge of customer loyalty programs is an asset
Proficiency in an additional language is an asset

Benefits

Comp & perks

Bilingual premium applicable
Comprehensive and in-depth online training
Highly flexible scheduling
Opportunity to work from home or at one of Cineplex’s locations across the country
Equal opportunity employer committed to diversity and inclusion
Accommodation measures available at every stage of the hiring process