The Rec Room

Bilingual

• Respond to customer questions, requests, and concerns by phone, email, social media, and chat
• Quickly identify guests’ needs and provide solutions at first contact
• Remain calm in difficult situations and determine when escalation is required
• Report to the Guest Services Manager
• Record feedback, requests, and concerns in the case management system
• Facilitate information sharing with company leaders and contribute to the continuous improvement of the guest experience
• Respond accurately and professionally to guest inquiries
• Meet targeted response times
• Receive and maintain positive guest feedback regarding service quality and responsiveness
• Escalate situations requiring the manager’s intervention

Bilingual Guest Services Representative