Digital Member Experience Manager

The Recording Academy

. Execute and support membership engagement initiatives across national and chapter-specific programming, awards, advocacy, education, partnerships, and marketing campaigns .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $64,400 - $70,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital marketing and event management, with a strong focus on member engagement and communication strategies. Proficient in managing content across various platforms while ensuring brand consistency and alignment with member experience standards.

Highest-signal resume keywords

Digital Marketing ExperienceEvent Production ManagementCopywriting and Content DevelopmentFamiliarity with Salesforce Marketing CloudProficiency in Zoom and Microsoft Applications

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Digital MarketingEvent ManagementCopywritingContent DevelopmentWebsite ManagementCampaign ExecutionData AnalysisCommunity EngagementCampaign Performance MetricsOrganizational Skills

Soft Skills

Excellent Interpersonal SkillsStrong Communication SkillsProactiveHighly OrganizedDetail-Oriented

Tools & Technologies

BlackthornSwoogoSalesforce Marketing CloudWordPressSlackDiscordZoomCanvaAdobeMicrosoft Office

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Music BusinessMusic ProductionMusic EducationMember EngagementBrand VoiceMessaging ConsistencyMember Experience Standards

Tech Stack

Tools & technologies

CloudWordPress

About the role

Key responsibilities & impact

Execute and support membership engagement initiatives across national and chapter-specific programming, awards, advocacy, education, partnerships, and marketing campaigns
Develop copy for member-facing campaigns across email, web, app, and event platforms
Partner with Chapter teams and internal stakeholders to gather inputs and shape messaging
Manage public-facing membership pages and member-related content in the GRAMMY app and member portal
Manage use of event and digital platforms, reviewing chapter event builds for brand and messaging alignment
Ensure chapter events are integrated and surfaced on the Member Portal
Develop reusable event templates and establish turnaround-time expectations for chapter event requests
Coordinate execution across email, web, app, and event platforms as a quality-control checkpoint
Support rollout and management of member community platforms such as Slack, including beta moderation
Support post-event evaluation, reporting, stakeholder summaries, data analysis, and post-event communications
Maintain advanced knowledge of the GRAMMY Awards calendar, criteria, and processes
Develop scalable systems for member communications
Ensure execution aligns with Member Experience standards, direction, and priorities

Requirements

What you’ll need

4+ years of digital marketing, event production/management, and customer service experience
Experience or connections in music business, music production, or music education preferred
Knowledge of event and marketing platforms such as Blackthorn, Swoogo, or similar tools
Familiarity with Salesforce Marketing Cloud or comparable CRM platforms
Strong copywriting and content development skills
Understanding of brand voice, messaging consistency, and content standards
Experience managing website content using CMS platforms such as WordPress
Experience executing campaigns across email, web, app, and event platforms
Familiarity with community platforms such as Slack or Discord, including basic moderation and community engagement best practices preferred
Ability to learn new digital systems quickly
Cross-functional experience with marketing, creative, digital, and program teams
Basic understanding of campaign performance metrics
Proficiency in Zoom, Canva, Adobe, and Microsoft applications including Outlook, Word, Excel, and PowerPoint
Excellent interpersonal and communication skills
Proactive, highly organized, and detail-oriented
Ability to work under tight deadlines with strong organizational and decision-making skills
Bachelor's Degree preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
401k match
Generous paid time off
Comprehensive benefits package for positions working 20+ hours per week
Reasonable accommodations for qualified individuals with known disabilities