Property Manager

The Sales Centre

. Manage an assigned portfolio as the principal day-to-day contact for clients, directors, leaseholders and residents .

Posted 10/14/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in residential block management, including budget preparation, contractor management, and compliance oversight. Proficient in maintaining client relationships and managing property-related issues with a focus on effective communication and organizational skills.

Highest-signal resume keywords

Residential Block Management ExperienceBudget Preparation and Financial ManagementContractor Management and CoordinationStrong Written and Verbal CommunicationProficiency in Property-Management Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Budget PreparationProperty InspectionsContractor ManagementService Charge ManagementSection 20 ConsultationNumerical JudgementCompliance OversightRisk AssessmentProperty ManagementMajor Works Coordination

Soft Skills

Strong CommunicationAttention to DetailOrganizational SkillsSolutions-Focused ApproachAbility to Manage Multiple Priorities

Tools & Technologies

Blocks OnlineFixfloMicrosoft 365WordExcelOutlookTeams

Certifications & Qualifications

TPI Level 3 QualificationATPI StatusMembership of The Property Institute

Industry Keywords

Residential LeasesService ChargesLeasehold Property ManagementRTM CompaniesRMCsBuilding SafetyHealth and Safety ComplianceEmergency Response CoordinationLondon Property PortfolioClient Relationship Management

About the role

Key responsibilities & impact

Manage an assigned portfolio as the principal day-to-day contact for clients, directors, leaseholders and residents
Build trusted relationships through prompt responses, practical advice, clear expectations and reliable follow-through
Prepare management reports, schedule and attend board meetings, directors' meetings and AGMs, and maintain action records
Handle complaints, neighbour or occupier issues and lease-related concerns
Support new-property onboarding, handovers and mobilisation
Prepare annual service-charge budgets with the accounts team
Monitor expenditure against budget, review invoices and support approval and payment processes
Liaise with accounts on demands, receipts, arrears, reserve funds, year-end information and financial queries
Obtain client approval for expenditure and maintain auditable decision records
Identify cost pressures and provide clients with options and recommendations
Log, assess and coordinate repairs and maintenance through completion and follow-up
Appoint and manage competent contractors, including checks on insurance, qualifications and risk documentation
Review site-inspection photographs and videos, record findings, prioritise defects and monitor actions
Coordinate emergency responses and participate in escalation arrangements
Support building-insurance renewals and claims
Assist with planning and delivery of major works, including scope, professional appointments, tendering, funding and resident communication
Coordinate statutory Section 20 consultation processes
Track project milestones, costs, approvals, contractor performance, resident updates and completion information
Maintain oversight of property compliance schedules and risk-assessment actions, including fire, health and safety, asbestos, electrical and lift requirements
Escalate urgent life-safety, building-safety and regulatory risks and track actions to completion
Maintain accurate records in Blocks Online, Fixflo and Microsoft 365
Read leases and management documents, work within delegated authority and seek specialist advice where needed
Collaborate with property, accounts and administrative colleagues and guide junior team members where appropriate

Requirements

What you’ll need

At least three years' relevant residential block or leasehold property management experience
Working knowledge of residential leases, service charges, Section 20 consultation and common property-management obligations
Experience preparing budgets, coordinating maintenance, managing contractors and carrying out property inspections
Strong written and verbal communication, with confidence chairing meetings and managing difficult conversations
Excellent organisation, attention to detail and ability to manage multiple priorities
Good numerical judgement and commercial awareness
Proficiency in Word, Excel, Outlook and Teams
Calm, solutions-focused and accountable approach, with sound escalation judgement
Right to work in the UK
Ability to attend the Fulham office and managed properties across London
TPI Level 3 qualification / ATPI status, or actively working towards it (desirable)
Experience with RTM companies, RMCs, freeholders and a varied London portfolio (desirable)
Experience of complex major works, higher-risk buildings or building-safety projects (desirable)
Experience using Blocks Online, Fixflo or comparable property-management systems (desirable)
Experience supporting or mentoring junior colleagues (desirable)
Full UK driving licence (desirable)
Ability to travel efficiently across London
Existing membership of The Property Institute or another relevant professional body (desirable)

Benefits

Comp & perks

Training provided for Blocks Online and Fixflo
Continued professional development opportunity