The Sales Centre

Manager

• Manage an assigned portfolio as the principal day-to-day contact for clients, directors, leaseholders and residents
• Build trusted relationships through prompt responses, practical advice, clear expectations and reliable follow-through
• Prepare management reports, schedule and attend board meetings, directors' meetings and AGMs, and maintain action records
• Handle complaints, neighbour or occupier issues and lease-related concerns
• Support new-property onboarding, handovers and mobilisation
• Prepare annual service-charge budgets with the accounts team
• Monitor expenditure against budget, review invoices and support approval and payment processes
• Liaise with accounts on demands, receipts, arrears, reserve funds, year-end information and financial queries
• Obtain client approval for expenditure and maintain auditable decision records
• Identify cost pressures and provide clients with options and recommendations
• Log, assess and coordinate repairs and maintenance through completion and follow-up
• Appoint and manage competent contractors, including checks on insurance, qualifications and risk documentation
• Review site-inspection photographs and videos, record findings, prioritise defects and monitor actions
• Coordinate emergency responses and participate in escalation arrangements
• Support building-insurance renewals and claims
• Assist with planning and delivery of major works, including scope, professional appointments, tendering, funding and resident communication
• Coordinate statutory Section 20 consultation processes
• Track project milestones, costs, approvals, contractor performance, resident updates and completion information
• Maintain oversight of property compliance schedules and risk-assessment actions, including fire, health and safety, asbestos, electrical and lift requirements
• Escalate urgent life-safety, building-safety and regulatory risks and track actions to completion
• Maintain accurate records in Blocks Online, Fixflo and Microsoft 365
• Read leases and management documents, work within delegated authority and seek specialist advice where needed
• Collaborate with property, accounts and administrative colleagues and guide junior team members where appropriate

Explore Property Manager at The Sales Centre. Review requirements and application details.