Case Manager – Veteran Support Team

The Salvation Army Australia

. Establish relationships with individuals accessing the service that encourage self-determination and participation.

Posted 9/30/2026full-timeSpring Hill • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management and client assessment, with a focus on supporting ADF veterans and their families. Proficient in applying trauma-informed and strengths-based practices to promote housing stability and social inclusion.

Highest-signal resume keywords

Case ManagementClient AssessmentTrauma-Informed PracticesStrengths-Based PracticesCommunity Services Qualification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client AssessmentCase ManagementNeeds AssessmentRisk AssessmentIndividual Case Planning

Soft Skills

Relationship BuildingCollaborationCommunication

Certifications & Qualifications

QLD Working With Children CheckFirst Aid CertificateNationally Coordinated Criminal History Check

Industry Keywords

Community ServicesSocial WorkVeteran SupportHousing StabilitySocial Inclusion

About the role

Key responsibilities & impact

Establish relationships with individuals accessing the service that encourage self-determination and participation.
Provide case management support in accordance with TSA case management models and standards of practice.
Complete thorough assessments inclusive of needs, risks and vulnerabilities.
Provide ongoing assessment from initial intake to exit.
Manage individual case planning collaboratively, including interventions addressing individual needs, goals and barriers.
Support ADF veterans and veteran families to secure housing, improve social inclusion and achieve housing stability across Queensland.
Work effectively with team members to provide a comprehensive service aligned with The Salvation Army’s vision, mission and values.

Requirements

What you’ll need

Tertiary qualification in Community Services, Social Work or related field.
Relevant experience in a social service environment including in client assessment and case management.
QLD Working with Children Check.
Driver’s Licence.
First Aid Certificate.
Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
Ability to provide person-led case management incorporating resilience, trauma informed and strengths-based practices.
Ability to support ADF veterans and veteran families across Queensland.

Benefits

Comp & perks

Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
Generous Paid Parental leave for primary (12 weeks) & secondary carers.
Purchased Leave Scheme (up to 8 weeks).
5 days paid leave per year to experience working in other TSA programs or activities.
Flexible working arrangements.
Access to EAP and health & wellness initiatives incl Fitness Passport.
Aboriginal and Torres Strait Islander supports such as Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days).
Ongoing training and development opportunities that enhance on the job skills and proficiency.
Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.