The Salvation Army Australia

Manager

• Establish relationships with individuals accessing the service that encourage self-determination and participation.
• Provide case management support in accordance with TSA case management models and standards of practice.
• Complete thorough assessments inclusive of needs, risks and vulnerabilities.
• Provide ongoing assessment from initial intake to exit.
• Manage individual case planning collaboratively, including interventions addressing individual needs, goals and barriers.
• Support ADF veterans and veteran families to secure housing, improve social inclusion and achieve housing stability across Queensland.
• Work effectively with team members to provide a comprehensive service aligned with The Salvation Army’s vision, mission and values.

Case Manager – Veteran Support Team

• Lead a network of retail stores across North Brisbane
• Inspire, coach, and develop Store Managers, paid staff, and volunteers
• Collaborate with the Regional Manager to align area performance with national strategy
• Lead area performance against sales, surplus, safety, service, and eCommerce KPIs
• Champion operational excellence, merchandising standards, and a safety-first culture
• Analyse business reports to drive commercial and social results
• Manage new store openings, refurbishments, and store transitions
• Recruit and retain volunteers and employees across all locations
• Support Salvos Stores, whose retail sales fund The Salvation Army’s life-changing programs

Area Manager

• Lead a network of Salvos Stores across the North Brisbane area
• Inspire, coach, and develop Store Managers, paid staff, and volunteers
• Collaborate with the Regional Manager to align area performance with national strategy
• Lead the area to meet sales, surplus, safety, service, and eCommerce KPIs
• Champion operational excellence, merchandising standards, and a safety-first culture
• Analyse business reports to drive commercial and social results
• Manage new store openings, refurbishments, and store transitions
• Recruit and retain volunteers and employees across all locations
• Travel across North Brisbane while based at the Carole Park support office

Sales

• Support day-to-day retail operations
• Provide an inspiring in-store experience for team members, customers, and community members
• Conduct retail sales and operate point-of-sale devices
• Sort, price, and prepare donations for sale
• Assist with visual merchandising and store presentation
• Provide exceptional customer service
• Display stock in correct departments according to policy and procedure
• Follow Occupational Health and Safety policies and procedures
• Demonstrate The Salvation Army’s core values in work-related activities
• Report to the Store Manager

Casual Sales Assistant

• Support day-to-day retail operations and contribute to an inspiring in-store experience
• Report to the Store Manager
• Operate retail sales and Point of Sale devices
• Sort, price, and prepare donations for sale
• Assist with visual merchandising and store presentation
• Provide exceptional customer service
• Display stock in correct departments according to policy and procedure
• Follow Occupational Health and Safety policies and procedures
• Demonstrate The Salvation Army's core values in all work-related activities

Recruitment

• Proactively build and maintain employer relationships
• Understand employers’ businesses, employment needs, and processes
• Engage job-ready candidates to make the most of employment opportunities
• Match employers with the right candidates to achieve sustainable employment outcomes
• Achieve or exceed all KPIs using an outcome-focused, high-performance approach
• Provide a professional recruitment service to EPlus employers and participants

Recruiter

• Provide a professional recruitment service to EPlus employers and participants
• Proactively build and maintain employer relationships
• Understand employers’ businesses, employment needs, and processes
• Engage job-ready candidates to make the most of employment opportunities
• Match employers with the right candidates to achieve sustainable employment outcomes
• Achieve or exceed all KPIs using an outcome-focused, high-performance approach

Investigator

• Lead investigations into safeguarding concerns and allegations involving TSA Personnel
• Report on investigation findings, Safeguarding Audits, and compliance with the broader Safeguarding Framework
• Conduct objective investigations into allegations of abuse toward children and young people by employees and volunteers
• Research and review evidence from internal and external sources
• Organise and conduct interviews with children and young people, witnesses, and alleged persons
• Document investigation processes, evidence, actions, and outcomes
• Manage internal and external reporting obligations, including reports to senior leaders, police reports, reportable conduct, and statutory child protection reports
• Provide updates to senior leaders regarding investigation status
• Oversee external investigations and gather relevant information by liaising with Officer Personnel, Legal, and/or Centre for Restoration teams
• Develop investigator briefs for external investigators
• Undertake post-investigation safeguarding risk assessments
• Undertake safeguarding audits and report on audit outcomes and other key parts of TSA's Safeguarding Framework

Case Manager – Veteran Support Team

Area Manager

Area Manager

Casual Sales Assistant

Casual Sales Assistant

Recruiter

Recruiter

Safeguarding Investigator