Case Worker

The Salvation Army in Canada

. Help individuals find solutions to social adjustment problems and end cycles of crisis and poverty .

Posted 9/23/2026full-timeDartmouth • CanadaJuniorMid-Level💰 CA$20 - CA$25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in social services, case management, and community engagement, with a strong commitment to supporting marginalized individuals and adhering to health and safety regulations. Proficient in administrative procedures and capable of fostering relationships with diverse stakeholders while maintaining professional boundaries.

Highest-signal resume keywords

Social Services ExperienceCase ManagementCommunity EngagementFirst Aid/CPR CertificationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case PlanningFile Management ProceduresProgram DevelopmentStatistics CollectionOutcome MeasurementHome VisitsWorkshop FacilitationCrisis InterventionAdministrative Framework DevelopmentReferral Coordination

Soft Skills

Communication SkillsProblem-SolvingTeam OrientationAdaptabilityIntegrity

Tools & Technologies

Microsoft OfficeCanvaEmailInternet

Certifications & Qualifications

First Aid/CPRWHMISNon-Violent Crisis Intervention Training

Industry Keywords

Social AdjustmentMarginalized IndividualsCommunity AgenciesHealth and Safety RegulationsThe Salvation Army Mission

About the role

Key responsibilities & impact

Help individuals find solutions to social adjustment problems and end cycles of crisis and poverty
Collaborate with partners including law enforcement, children’s aid, Indigenous organizations, and healthcare providers
Develop case plans, maintain case notes, coordinate cases, and provide referrals
Complete applications and paperwork
Conduct home visits and in-home training when required
Support volunteers and co-workers across multiple program sites
Provide consultation support to community agencies and refer participants to training opportunities
Assess suitability for internal and external programs and agencies
Ensure participant supervision and safety and comply with program policies and procedures
Participate in community events, food bank activities, Christmas assistance, and other all-hands-on-deck events
Assist with church services on Sunday mornings
Lead workshops, courses, and group offerings related to Pathway of Hope case work
Contribute to program development, statistics collection, outcome measurement, and program materials
Support policy, learning guide, facilitator material, and administrative framework development
Coordinate program delivery and complete monthly and project-end reports
Seek community donations and in-kind support and build external stakeholder relationships
Attend stakeholder meetings, evaluations, focus groups, and community committees
Maintain accurate records and statistics
Participate in training, meetings, and professional development
Model positive behaviors and boundaries and support The Salvation Army’s mission
Perform other work-related duties as assigned

Requirements

What you’ll need

Willingness to develop an understanding and support for The Salvation Army’s mission and purpose in Canada
Compliance with Health and Safety Regulations and The Salvation Army’s health and safety policies and procedures
Completion of a formal post-secondary/college diploma program of 2 academic years in Social Services or a related field
An equivalent combination of education and experience may be considered
Two years of prior related experience, including experience in a social service setting, supervision experience, experience working with marginalized individuals, and a social services background
Proficiency in Microsoft Office, Internet, and Email
Proficiency in Canva is an asset
Proficiency in administration and file management procedures
Valid First Aid/CPR, WHMIS, and Non-violent crisis intervention training would be valued assets
Strong integrity, confidentiality, professional ethics, fairness, and flexibility
Good verbal and non-verbal communication skills
Strong understanding of professional boundaries when working with a vulnerable population
Patience and ability to deescalate situations
Service ethic and friendly disposition with the public
Adaptability to change and frequent interruptions
Team orientation and initiative
Willingness to work with people from diverse cultural backgrounds
Problem-solving, organization, attention to detail, and listening skills
Ability to motivate others and manage relationships
Ability to follow organizational policies and procedures
Ability to complete tasks with little-to-no supervision
Ability to manage stress and workload positively
Ability and willingness to work with, support, and serve marginalized people compassionately and non-judgmentally
Ability and willingness to successfully undergo applicable screening and background checks
Ability to lift up to 50 pounds without assistance
Willingness to work Sunday mornings; shift work and on-call work may be required

Benefits

Comp & perks

Reasonable accommodation upon request
Training, meetings, case management development, and administrative system orientations
Participation in test-run programming and learning lab techniques