The Salvation Army in Canada

Analyst

• Coordinate ITSM activities, primarily incident and Change Management
• Monitor request queues, service performance, process compliance, and SLAs
• Analyze process effectiveness, recurring issues, risks, and industry best practices
• Design and enhance ITSM processes
• Develop and maintain process documentation, knowledge base resources, business reports, and KPI metrics
• Support release management by coordinating schedules, maintaining records, validating readiness, and ensuring governance compliance
• Facilitate change management and process governance, including CAB meetings, change-impact communications, audits, and stakeholder coaching
• Collaborate with internal and external stakeholders and provide backup support to ITSM specialists

ITSM Analyst

General

• Provide holistic physical, emotional, and spiritual care to the Gitxsan Lax Yip community
• Oversee and coordinate children’s discipleship, including curriculum preparation, volunteer involvement, and activity resources
• Plan and conduct community outreach activities
• Link children served through the food bank with church programs
• Incorporate age-appropriate Christian practices and opportunities for spiritual and cultural exploration
• Support and pray with children, youth, and parents/guardians
• Pray regularly for children
• Oversee and coordinate youth discipleship, including curriculum preparation, volunteer involvement, and activity resources
• Recruit, screen, orient, and train volunteer leaders
• Track and report children’s and youth activities statistics for SAMIS
• Work in Corps buildings and, as required, outside or in varied locations
• Travel within/outside the city as required
• Monitor the environment and security cameras and interact attentively with guests
• Perform computer work, walkabouts, equipment lifting/moving, and loading/unloading trucks for emergency disaster response

Youth and Children's Coordinator

• Attend training/orientation on The Salvation Army and the Christmas Kettle Campaign
• Provide support getting kettles to zone locations before campaign staff or volunteers arrive
• Ensure donations are delivered to a secure location at shift completion
• Communicate daily issues and supply deficiencies to the supervisor
• Orient and remind staff and volunteers about proper kettle handling and duties
• Supervise, support, assign, and coordinate kettle campaign staff and volunteers
• Visit locations during shift changes and intermittently
• Submit accurate timesheets and mileage reports weekly
• Remain at kettles for the full shift until relieved and ensure donation security
• Respond to donor questions about Salvation Army ministries and programs
• Promote, coordinate, and oversee Christmas Kettle Campaign activities
• Oversee campaign operations, including scheduling
• Participate in recruiting kettle workers and volunteers
• Provide orientation and performance management
• Respond to emergency absences and coordinate staff schedules
• Maintain positive working relationships with kettle sites
• Coordinate daily delivery and pickup of kettles and secure donations
• Host at a kettle as required to provide coverage for breaks
• Ensure kettle locations have adequate literature and supplies
• Record statistical data and prepare weekly timesheets
• Organize post-campaign retrieval of equipment and supplies
• Report directly to the Corps Officer

Christmas Kettle Coordinator

• Oversee Christmas Kettle locations in Thunder Bay, including shopping malls, grocery stores, and retail outlets
• Organize, direct, supervise, support, and assign Christmas Kettle Campaign volunteers
• Ensure adequate staffing before and during each shift
• Attend Salvation Army and Christmas Kettle Campaign training/orientation
• Deliver kettles to locations before volunteer arrival and ensure donations are delivered to a secure location after shifts
• Communicate daily issues and supply deficiencies to the supervisor
• Orient and remind volunteers about proper kettle handling and duties
• Visit locations during shift changes and intermittently
• Respond to potential donors’ questions about Salvation Army ministries and programs
• Promote, coordinate, and oversee Christmas Kettle Campaign staff and volunteer activities
• Schedule staff and volunteers, participate in volunteer recruitment, and respond to emergency absences
• Coordinate daily delivery and pickup of kettles, ensuring donation security
• Maintain positive working relationships with kettle sites
• Host at a kettle as required to ensure coverage for breaks
• Ensure kettle locations have adequate literature and supplies
• Organize post-campaign retrieval of equipment and supplies
• Collect donations and petty cash and keep donations secure
• Report directly to the Community Engagement Manager

Recruitment

• Coordinate the recruitment cycle, including reviewing and posting jobs on various sites, supporting resume screening, conducting reference checks, and creating job offers
• Remain active with job boards, social networks, and platforms for finding quality candidates
• Maintain complete and accurate staffing documentation as required by law
• Track posting and vendor-related expenses and ensure distribution of invoices as needed
• Manage and maintain recruiting documents, templates, and records, ensuring data/documentation integrity and ease of reference or retrieval
• Initiate the onboarding process and track completion of offer letter sign-off, policy acknowledgements, criminal records check results, and payroll documentation
• Support onboarding projects for employees and territorial onboarding and orientation initiatives
• Perform operational/situational analysis and develop recommendations and documentation to support administrative and communication process improvements
• Participate in assigned HR projects, including ATS implementation, HR Orientation Program development, and digitalization of employee files
• Provide reports to Talent Acquisition leadership on metrics, tracking trends and highlighting areas for improvement

Talent Acquisition Coordinator – Fixed-Term

Case Worker

• Help individuals find solutions to social adjustment problems and end cycles of crisis and poverty
• Collaborate with partners including law enforcement, children’s aid, Indigenous organizations, and healthcare providers
• Develop case plans, maintain case notes, coordinate cases, and provide referrals
• Complete applications and paperwork
• Conduct home visits and in-home training when required
• Support volunteers and co-workers across multiple program sites
• Provide consultation support to community agencies and refer participants to training opportunities
• Assess suitability for internal and external programs and agencies
• Ensure participant supervision and safety and comply with program policies and procedures
• Participate in community events, food bank activities, Christmas assistance, and other all-hands-on-deck events
• Assist with church services on Sunday mornings
• Lead workshops, courses, and group offerings related to Pathway of Hope case work
• Contribute to program development, statistics collection, outcome measurement, and program materials
• Support policy, learning guide, facilitator material, and administrative framework development
• Coordinate program delivery and complete monthly and project-end reports
• Seek community donations and in-kind support and build external stakeholder relationships
• Attend stakeholder meetings, evaluations, focus groups, and community committees
• Maintain accurate records and statistics
• Participate in training, meetings, and professional development
• Model positive behaviors and boundaries and support The Salvation Army’s mission
• Perform other work-related duties as assigned

Director

• Lead and manage a team of fundraising professionals across legacy giving, mid- and major gift portfolios
• Personally steward and solicit a portfolio of the Division's top donors through face-to-face cultivation, relationship management, and direct gift asks
• Develop and execute annual and multi-year fundraising strategies for Leadership & Legacy Giving
• Lead the mid-level fundraising program and develop donor pathways to major giving
• Drive capital campaign fundraising efforts with divisional leadership and external consultants
• Establish and review KPIs, fundraising targets, and reporting frameworks across donor streams
• Recruit, onboard, train, and mentor fundraising staff
• Manage the Development budget and provide input on financial policies and resource allocation
• Collaborate with divisional and territorial Development teams, Public Relations, and divisional leadership
• Represent The Salvation Army at community, donor, and stakeholder events

Divisional Director – Development

Assistant

• Assist with promoting, coordinating, and overseeing Christmas Kettle Campaign Worker staff and/or volunteer activities
• Assist with overseeing Christmas Kettle campaign operations, including staff and/or volunteer scheduling
• Assist with orientation and performance management of kettle worker staff and/or volunteers
• Coordinate with the Christmas Kettle Coordinator on scheduling and respond to emergency absences
• Foster and maintain positive working relationships with kettle sites
• Coordinate daily delivery and pickup of kettles to and from sites, ensuring donation security
• Deliver and pick up kettles in emergency situations
• Host at a kettle as required to provide break coverage
• Ensure kettle locations have adequate literature and supplies
• Assist with transferring kettle contents into deposit bags for processing
• Complete shift reminder phone calls and/or voicemail messages for volunteers
• Perform other related duties as required
• Uphold The Salvation Army’s mission, vision, values, code of conduct, and professional standards

Christmas Kettle Assistant

Administrative Assistant

• Provide administrative and accounting support to Lloydminster Corps and Family Services
• Perform secretarial, administrative, payroll, timekeeping, benefits, filing, bookkeeping, accounts payable/receivable, petty cash, banking, trustee-finance, and financial-reporting duties
• Build and maintain databases, employee and volunteer information, contact lists, inventory, and hours-worked records
• Maintain input into the Salvation Army Management Information System (S.A.M.I.S.)
• Prepare and receive paperwork for projects and processes such as accreditation and licensing
• Schedule or track the supervisor’s calendar, make travel arrangements, and provide reminders and support documentation
• Communicate with internal and external contacts and support external reporting requests
• Respond to routine enquiries and enter and maintain client information in Link 2 Feed
• Maintain accurate volunteer files
• Support reception, intake, and distribution through cross-training
• Process incoming and outgoing mail and distribute parcels
• Order and maintain office, postage, and other supplies and arrange office-equipment maintenance
• Track employee mandatory training, education, and driver’s abstracts
• Process accounts payable, cash receipts, contributions, accounts receivable, tax receipts, and petty cash
• Conduct client and trust account reviews and monthly bank reconciliations with the Corps Officer
• Support program delivery and coordinate Emergency Disaster Services lodging response as required by the City of Lloydminster
• Participate in the City Trauma Response Team with required training
• Provide frontline services during Christmas distribution and update the Kettle system daily during the Christmas Kettle Campaign
• Provide guidance and oversight to students and volunteers
• Report directly to the Corps Officer or designate

Human Resources

• Provide first-level support to people managers concerning HR policies and programs, including processing transactions over the phone
• Provide second-level support for employee inquiries concerning HR policies and programs
• Support incoming HR Service Centre requests via telephone and ServiceNow web forms
• Log and track complex inquiries using an inquiry management tool
• Maintain procedures and processes for inquiry escalation
• Foster relationships with Ministry managers and mentor Junior HR Administrators
• Interpret policies and procedures and assist with escalating sensitive issues
• Evaluate, document, and escalate incidents to the appropriate resolution tier
• Use remote tools and diagnostic utilities for troubleshooting
• Contribute to the HR Service Centre knowledge base and training initiatives
• Identify common issues and develop help sheets and FAQ resources with the QA Service Manager

ITSM Analyst

Youth and Children's Coordinator

Christmas Kettle Coordinator

Christmas Kettle Coordinator

Talent Acquisition Coordinator – Fixed-Term

Case Worker

Divisional Director – Development

Christmas Kettle Assistant

Administrative Assistant

Senior Associate, HR Service Centre