Director, Managed IT Services

The Salvation Army in Canada

. Lead the development and execution of territory-wide Managed IT Services strategies .

Posted 10/14/2026full-timeToronto • CanadaLead💰 CA$135,102 - CA$202,653 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading large-scale technology initiatives and digital transformation, with a strong focus on aligning technology strategies with business objectives. Proven ability to build high-performing teams and foster strategic partnerships to drive sustainable growth in Managed IT Services.

Highest-signal resume keywords

Large-Scale Technology InitiativesDigital TransformationEnterprise IT DisciplinesGovernance FrameworksStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise ArchitectureApplication DevelopmentInfrastructure ServicesCloud TechnologiesCybersecurityBusiness IntelligenceDisaster RecoveryIT Service ManagementTechnology Strategy DevelopmentDigital Transformation Initiatives

Soft Skills

LeadershipCommunicationAnalytical ThinkingRelationship BuildingChange Management

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree (Asset)

Industry Keywords

Managed IT ServicesB2BB2CTechnology ProcurementOperational StandardsResource PlanningCross-Functional TeamsService DeskTechnical OperationsDevOps

Tech Stack

Tools & technologies

CloudCyber SecurityITSM

About the role

Key responsibilities & impact

Lead the development and execution of territory-wide Managed IT Services strategies
Partner with divisional leaders, ministry units, and senior stakeholders to identify business needs and prioritize initiatives
Serve as the primary liaison between operational leaders and IT teams
Drive standardization of technology procurement, fulfillment, hardware, software, and asset management practices
Establish intake, planning, and governance frameworks for informed decision-making and optimized IT resources
Evaluate emerging technologies and solution opportunities
Oversee delivery and adoption of technology initiatives, coordinating stakeholders and monitoring progress
Advise business leaders on technology strategy, digital transformation, and process improvements
Champion change management, innovation, and technology awareness
Develop high-performing teams, communication strategies, and stakeholder relationships to support sustainable Managed IT Services growth

Requirements

What you’ll need

Bachelor’s degree in computer science, engineering, information technology or business
Minimum 10 years’ experience leading the design and implementation of large-scale technology initiatives
Minimum 10 years’ experience operating and scaling a B2B & B2C service-oriented business
Proven experience leading large-scale technology programs and digital transformation initiatives, including enterprise systems implementations, infrastructure modernization, network transformations, and cloud migration projects
Broad knowledge of enterprise IT disciplines, including enterprise architecture, application development, infrastructure services, cloud technologies, cybersecurity, business intelligence, disaster recovery, business continuity, and IT service management frameworks
Demonstrated ability to develop and execute technology strategies aligned with business objectives, operational requirements, and long-term organizational priorities
Extensive experience building and managing strategic partnerships with technology vendors, service providers, and business stakeholders
Strong leadership experience managing geographically dispersed teams and fostering collaboration across remote and multifunctional environments
Proven success developing governance frameworks, operational standards, resource plans, and accountability measures
Experience leading and influencing cross-functional technology teams, including Infrastructure, Service Desk, Technical Operations, DevOps, and Business Relationship Management
Exceptional stakeholder engagement, relationship-building, influencing, consensus-building, and communication skills
Strong strategic, analytical, and critical thinking abilities
Adaptable and resilient leadership style, with the ability to navigate change, overcome challenges, promote innovation, and balance local operational needs with enterprise standards
Master’s degree is an asset

Benefits

Comp & perks

Reasonable accommodation upon request
Salary placement based on market conditions, internal equity, and candidate experience, skills, and qualifications