eHealth Exchange Onboarding Program Manager

The Sequoia Project

. Interact directly and independently with customers throughout each phase of the eHealth Exchange onboarding process, from initial inquiry and application through testing and activation .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Interact directly and independently with customers throughout each phase of the eHealth Exchange onboarding process, from initial inquiry and application through testing and activation
Prepare implementation status reports, resolve gaps and issues, and keep implementations on track
Educate potential applicants about joining eHealth Exchange, testing requirements, and applicable use cases
Encourage current customers to adopt new eHealth Exchange services and use cases
Facilitate calls with federal agencies to coordinate outreach and onboarding activities
Guide applicants and participants on technical standards, directory entry files, specifications, testing resources, and policy inquiries
Develop, maintain, and manage technical onboarding plans covering prerequisites, testing, technical validation, and production activation
Maintain customer records, including contacts and deployed services
Create annual contracts and provide Accounting with information needed to generate invoices
Update contracts with invoicing and payment details from Accounting
Process legal agreements and facilitate requested changes to legal documents
Collaborate with cross-functional internal teams and maintain relationships across business groups
Produce requirements documents communicating workflow and data, functional, and operational needs to business stakeholders and technical staff
Anticipate customer needs and operational issues, coordinating solutions to exceed expectations
Provide enhancements and continuous process improvements
Host the Monthly All Participant Call and ensure a meaningful agenda with qualified presenters
Respond to Administrator@ehealthexchange emails, coordinate introductory calls, triage issues, and answer questions within required timeframes
Ensure coverage when out of office
Conduct applicant testing and submit messages in validation and production environments
Coordinate with the certificate sponsor
Assist with other projects as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
5+ years of work experience in a client-focused role with increasing responsibility
Minimum 3+ years of solid experience in program/project management, preferably in health IT or HIE
Operational knowledge of health IT interoperability transactions highly preferred
Demonstrated technical capability and ability to communicate technical detail to non-technical individuals
Exceptional consulting skills and customer savviness
Strong project management skills
Ability to multitask in a rapidly evolving environment and meet deadlines
Strong problem-solving and critical-thinking skills
Ability to work with senior-level management, typically Director/CIO
Exceptional interpersonal, influencing, negotiation, and leadership skills
Proficiency in Microsoft Office Suite
Excellent attention to detail and communication skills
Business Associate Agreement contracting experience preferred
Experience with InterSystems HealthShare and IRIS for Health preferred
Ability to work on a computer for extended periods
Ability to stand or sit for extended periods
Occasional lifting of 15 to 20 lbs.
Must be currently authorized to work in the United States on a full-time basis
Must have valid work authorization that does not require employer sponsorship now or in the future

Benefits

Comp & perks

Limited overnight travel, typically no more than 5 trips annually
Remote work arrangement
Full-time employment