The Sequoia Project

Program Manager

• Guide health systems, ambulatory providers, HIEs, governmental agencies, and other customers through eHealth Exchange onboarding
• Manage onboarding from initial inquiry and application through testing and production activation
• Prepare implementation status reports and proactively resolve gaps and issues
• Educate applicants about joining eHealth Exchange, testing requirements, and applicable use cases
• Encourage current customers to adopt new eHealth Exchange services and use cases
• Facilitate calls with federal agencies regarding outreach and onboarding activities
• Guide applicants and participants to technical standards, directory files, specifications, testing resources, and policy support
• Develop and manage technical onboarding plans covering prerequisites, testing, technical validation, and activation
• Maintain customer records, contacts, and deployed services
• Create annual contracts and provide Accounting with invoicing information
• Update contracts with invoicing and payment details
• Process legal agreements and facilitate requested changes
• Collaborate with cross-functional teams and maintain relationships across business groups
• Produce requirements documents describing workflow and data, functional, and operational needs
• Anticipate customer needs and coordinate resolution of operational issues
• Deliver enhancements and continuous process improvements
• Host the Monthly All Participant Call and prepare meaningful agendas with qualified presenters
• Respond to Administrator@ehealthexchange emails, coordinate introductory calls, triage issues, and answer questions within required timeframes
• Ensure coverage during absences
• Conduct applicant testing and submit messages in validation and production environments
• Coordinate with certificate sponsors
• Assist with other assigned projects

Explore Onboarding Program Manager at The Sequoia Project. Review requirements and application details.