The SPEAK Center for Language and Learning

General

• Support the delivery and coordination of Home and Community-Based Services (HCBS) for members
• Recruit and hire Direct Care Workers (DCWs) to support DDD members
• Coordinate the DCW hiring process and communicate with prospective DCWs
• Identify appropriate DCWs based on member staffing needs
• Complete DCW onboarding with the HCBS Compliance Coordinator
• Ensure required onboarding documentation and processes are completed before service delivery
• Coordinate DCW staffing needs with DDD members and families
• Collaborate with the Patient Services and Operations Coordinator on case building and staffing coordination
• Communicate with members and guardians regarding staffing needs and changes
• Resolve staffing gaps and coordinate appropriate DCW coverage
• Attend and participate in Person-Centered Service Plan (PCSP) meetings
• Communicate PCSP information to the HCBS team and follow up on action items
• Conduct ATC Monitoring Meetings every 90 days for DDD members
• Schedule, conduct, and document ATC Monitoring Meetings
• Review service delivery and address questions or concerns
• Complete required documentation and follow up on outstanding items
• Escalate significant concerns to the HCBS Director when appropriate
• Collaborate with admin team members, billing, compliance, onboarding, operations, direct care workers, members, guardians, support coordinators, and care team members

HCBS Services Coordinator