Client Manager

The SSI Group

. Manage the day-to-day performance and operational success of SSI clients within an assigned region .

Posted 9/29/2026full-timeRemote • Alabama • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare revenue cycle management, including workflows, KPIs, and data analysis to drive performance improvements. Proficient in client relationship management and effective communication to align technical capabilities with client needs.

Highest-signal resume keywords

Healthcare Revenue Cycle ManagementKPI Monitoring and ReportingData Analysis and InsightsClient Relationship ManagementRevenue Cycle Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle WorkflowsHealthcare KPIsData AnalysisPerformance EvaluationClearinghouse OperationsTechnical Systems KnowledgeAction Plan DevelopmentClient ReportingRoot Cause AnalysisProcess Improvement

Soft Skills

Effective CommunicationTeam CollaborationProblem-SolvingTime ManagementAdaptability

Certifications & Qualifications

Bachelor's Degree in Healthcare AdministrationBachelor's Degree in Business Administration

Industry Keywords

Healthcare FinTechClient Operational SuccessRevenue Cycle ProcessesData Quality ImprovementGovernance and Accountability

About the role

Key responsibilities & impact

Manage the day-to-day performance and operational success of SSI clients within an assigned region
Build working relationships with client operational teams and leadership
Manage communication cadence, status reporting, KPIs, action plans, and project plans
Follow up on client inquiries and escalations
Maintain knowledge of revenue cycle workflows, processes, and integrations
Monitor and report client KPIs including denial rate, gross collection rate, AR days, and net collection rate
Identify performance trends and proactively escalate concerns
Support development of action plans to improve client performance
Prepare reporting for leadership and QBRs
Track and manage client issues through resolution
Differentiate operational and technical issues and assign them to appropriate team members
Coordinate with technical operations, product, and support teams
Ensure root causes are identified and resolved
Coordinate clearinghouse workflows involving 837, 277, 275, 835, and 270/271 transactions
Help clients understand rejections versus denials and ARC
Partner with technical teams to resolve mapping, transmission, and connectivity issues
Identify client workflow inefficiencies and support process improvements
Recommend improvements to front-end data quality and claim submission processes
Review and interpret client reports and dashboards
Highlight insights and trends and ensure data accuracy and consistency
Liaise between clients and internal teams to align expectations, technical capabilities, and delivery
Perform other duties as assigned
Follow SSI’s Security-First Mindset and its five pillars: Governance, Accountability, Awareness, Preparedness, and Collaboration

Requirements

What you’ll need

Bachelor's degree in Healthcare Administration, Business Administration, or related field
6 to 10 years of experience in healthcare revenue cycle, clearinghouse operations, or provider healthcare FinTech
Working knowledge of revenue cycle workflows and healthcare KPIs
Deep understanding of revenue cycle management
Deep expertise in revenue cycle workflows, processes, and integration across accounts
Ability to understand, monitor, and apply KPIs to evaluate performance, identify trends, and support data-driven decision-making
Ability to analyze complex data, identify patterns and root causes, and translate findings into actionable insights
Working knowledge of healthcare financial concepts, revenue cycle processes, and related technical systems or data structures
Ability to communicate complex information through written, verbal, and presentation skills
Ability to prioritize work, manage multiple initiatives, and execute tasks accurately within timelines
Ability to work cordially and productively in a team environment
Ability to work under pressure and prioritize
Proficient reading and writing in English
Effective communication skills and ability to handle difficult situations
Ability to make independent judgments with minimal supervision
Ability to see clearly with or without corrective lenses and hear clearly with or without aids
Ability to use hands, fingers, and wrists repetitively with a computer keyboard and office equipment
Background check and drug test required