The SSI Group

Client Partner

• Manage the day-to-day performance and operational success of SSI clients within an assigned region
• Build working relationships with client operational teams and leadership
• Manage communication cadence, status reporting, KPIs, action plans, and project plans
• Follow up on client inquiries and escalations
• Maintain knowledge of revenue cycle workflows, processes, and integrations
• Monitor and report client KPIs including denial rate, gross collection rate, AR days, and net collection rate
• Identify performance trends and proactively escalate concerns
• Support development of action plans to improve client performance
• Prepare reporting for leadership and QBRs
• Track and manage client issues through resolution
• Differentiate operational and technical issues and assign them to appropriate team members
• Coordinate with technical operations, product, and support teams
• Ensure root causes are identified and resolved
• Coordinate clearinghouse workflows involving 837, 277, 275, 835, and 270/271 transactions
• Help clients understand rejections versus denials and ARC
• Partner with technical teams to resolve mapping, transmission, and connectivity issues
• Identify client workflow inefficiencies and support process improvements
• Recommend improvements to front-end data quality and claim submission processes
• Review and interpret client reports and dashboards
• Highlight insights and trends and ensure data accuracy and consistency
• Liaise between clients and internal teams to align expectations, technical capabilities, and delivery
• Perform other duties as assigned
• Follow SSI’s Security-First Mindset and its five pillars: Governance, Accountability, Awareness, Preparedness, and Collaboration

Client Manager