Regional Manager – Leisure & All Inclusive

The Staff Pad

. Serve as the day-to-day leader and primary point of contact for North American Leisure & All-Inclusive teams .

Posted 9/15/2026full-timeRemote • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing geographically dispersed teams, driving sales growth, and enhancing partner engagement within the hospitality and travel sectors. Proficient in utilizing Salesforce and MicroStrategy for performance management and reporting.

Highest-signal resume keywords

Leadership Experience in Hospitality or TravelSalesforce ProficiencyTeam Development and CoachingAnalytical and Communication SkillsProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales GrowthPerformance ManagementKPI AchievementMarket AnalysisTeam Performance Optimization

Soft Skills

Strong Communication SkillsNegotiation SkillsHighly OrganizedSelf-MotivatedAdaptable

Tools & Technologies

SalesforceMicroStrategyMicrosoft OfficeTeamsWebExZoom

Industry Keywords

Leisure SegmentResort SegmentAll-Inclusive SegmentTravel Advisor EngagementStakeholder Relationship Management

About the role

Key responsibilities & impact

Serve as the day-to-day leader and primary point of contact for North American Leisure & All-Inclusive teams
Drive sales growth, strengthen partner engagement, and support success across the organization’s portfolio of brands
Recruit, onboard, train, coach, and develop a geographically dispersed team
Drive team performance against business objectives and strategic goals
Conduct weekly and monthly one-on-ones with U.S. and Canada team members
Hold weekly one-on-ones with the Global Managing Director and Sales team
Facilitate team meetings and communicate priorities and best practices
Lead travel advisor engagement and education initiatives, including FAMs, webinars, training, and TAConnect
Submit weekly team updates through Salesforce and ensure proficiency in Salesforce and MicroStrategy
Coordinate monthly TAConnect webinars
Monitor performance, objectives, documentation, quarterly achievements, and required trackers
Conduct performance reviews and provide ongoing feedback, coaching, and development support
Manage calendars reflecting customer engagement activities
Manage team expenses, approve claims, and resolve discrepancies
Coordinate the HFS FAM Playbook and record outcomes
Maintain All-Inclusive team call files
Provide ad hoc reports to the Global Managing Director
Attend occasional in-person travel advisor engagement events
Investigate performance issues, conduct audits, and implement corrective actions
Evaluate individual performance and commercial effectiveness of resource deployment
Optimize team resources and engagement with wholesale partners and agencies
Analyze market trends, competition, and customer insights to identify growth opportunities
Expand partnerships and increase awareness of the organization’s portfolio of brands
Support reasonable ad hoc duties and additional hours as needed

Requirements

What you’ll need

5+ years of leadership experience in hospitality or travel, preferably in sales, marketing, or business development
Knowledge of leisure, resort, and all-inclusive segments preferred
Experience leading and developing teams of 7+ employees across multiple markets or time zones
Experience with Salesforce, MicroStrategy, or similar CRM/reporting tools
Proven ability to manage performance, drive accountability, and achieve KPIs
Ability to lead change, adopt new tools, and maintain team engagement
Strong analytical, communication, presentation, and negotiation skills
Proven ability to build and maintain relationships with stakeholders at all levels
Highly organized with strong project management and administrative skills
Proficiency in Microsoft Office, Teams, WebEx, and Zoom
Self-motivated, professional, adaptable, and willing to support extended hours and additional responsibilities
Ability to maintain professional business attire for customer-facing events and internal meetings

Benefits

Comp & perks

Remote work arrangement
Occasional domestic and international business travel
Company equipment provided subject to organizational requirements