The Staff Pad

Manager

• Serve as the day-to-day leader and primary point of contact for North American Leisure & All-Inclusive teams
• Drive sales growth, strengthen partner engagement, and support success across the organization’s portfolio of brands
• Recruit, onboard, train, coach, and develop a geographically dispersed team
• Drive team performance against business objectives and strategic goals
• Conduct weekly and monthly one-on-ones with U.S. and Canada team members
• Hold weekly one-on-ones with the Global Managing Director and Sales team
• Facilitate team meetings and communicate priorities and best practices
• Lead travel advisor engagement and education initiatives, including FAMs, webinars, training, and TAConnect
• Submit weekly team updates through Salesforce and ensure proficiency in Salesforce and MicroStrategy
• Coordinate monthly TAConnect webinars
• Monitor performance, objectives, documentation, quarterly achievements, and required trackers
• Conduct performance reviews and provide ongoing feedback, coaching, and development support
• Manage calendars reflecting customer engagement activities
• Manage team expenses, approve claims, and resolve discrepancies
• Coordinate the HFS FAM Playbook and record outcomes
• Maintain All-Inclusive team call files
• Provide ad hoc reports to the Global Managing Director
• Attend occasional in-person travel advisor engagement events
• Investigate performance issues, conduct audits, and implement corrective actions
• Evaluate individual performance and commercial effectiveness of resource deployment
• Optimize team resources and engagement with wholesale partners and agencies
• Analyze market trends, competition, and customer insights to identify growth opportunities
• Expand partnerships and increase awareness of the organization’s portfolio of brands
• Support reasonable ad hoc duties and additional hours as needed

Regional Manager – Leisure & All Inclusive