Account Manager – Group Benefits

The Standard

. Develop and manage primary relationships with key policyholders and producers through frequent on-site visits, negotiation, communication, problem resolution, and customer service .

Posted 9/28/2026full-timeUnited StatesMid-LevelSenior💰 $76,250 - $129,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in group insurance account management, including client relationship development, negotiation, and problem resolution. Proficient in analyzing claims experience and recommending coverage changes for large accounts.

Highest-signal resume keywords

Group Insurance Account ManagementClient Relationship DevelopmentNegotiation SkillsLife and Disability Insurance LicenseClaims Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Experience AnalysisContract ReviewAmendment ManagementUnderwriting Data GatheringProposal Presentation

Soft Skills

CommunicationProblem ResolutionCustomer ServiceMentoring

Tools & Technologies

Enrollment ProcessesBenefit Fairs

Certifications & Qualifications

Life and Disability Insurance License

Industry Keywords

National AccountsRegional Accounts2500+ LivesRetention StrategiesFace-to-Face Client Meetings

About the role

Key responsibilities & impact

Develop and manage primary relationships with key policyholders and producers through frequent on-site visits, negotiation, communication, problem resolution, and customer service
Act as liaison between home office departments and customers to initiate plan improvements and resolve administrative inconsistencies
Conduct face-to-face pre-renewal client visits to analyze claims experience, review contract adequacy, and recommend coverage or contractual changes
Manage amendment processes for assigned accounts
Partner with sales representatives and underwriters to monitor renewal activity and prepare customized retention strategies
Gather underwriting data, review claims experience, justify renewals, and recommend changes
Negotiate rates, contract provisions, and administrative issues with Regional or National Accounts
Identify and promote additional coverage lines and plan improvements
Request and review in-force proposal requests and present proposals to brokers and policyholders
Support acquisition, submission, and implementation of National Accounts and Regional Accounts over 500 lives
Lead submission, setup, and installation of new groups and support new administrators at assigned in-force accounts
Facilitate enrollment processes, enrollment meetings, and benefit fairs
Mentor the team

Requirements

What you’ll need

Bachelor’s degree
5+ years of experience in group insurance account management in the 2500+ lives space
Life and Disability insurance license for all states within the office’s assigned territory
Personal automobile available for business use with adequate insurance
Safe driving record
Ability to travel within territory for face-to-face client and broker meetings when requested
Must live in the Hartford, CT area
Successful completion of criminal background investigation and employment, education, and licensing verification
Must be bondable