The Standard

Payroll

• Analyze and audit payroll data to ensure accurate, timely, and compliant payroll processing
• Perform payroll reconciliations, variance analysis, and balancing activities for earnings, deductions, taxes, and payroll-related accounts
• Research and resolve complex payroll and payroll tax issues, including supporting payroll tax compliance, tax notices, and year-end activities
• Partner with employees, managers, HR, Benefits, Finance, HRIS, and vendors to resolve payroll inquiries and ensure payroll data integrity
• Identify and implement process improvements
• Strengthen payroll controls and support audits
• Participate in testing and validation of payroll system enhancements
• Perform payroll accounting, reporting, payroll tax administration, payroll-related data management, and employee deduction administration
• Support employees and business partners with complex payroll inquiries

Payroll and Accounting Analyst

General

• Develop and evolve participant experience strategies supporting business goals and improving participant outcomes
• Lead cross-functional initiatives enhancing participant services, communications, tools, and experiences
• Serve as the internal advocate for participant needs and expectations
• Measure and analyze participant and plan performance metrics to identify improvement opportunities
• Provide marketing and participant education consultation for key clients
• Support sales and service teams as a subject matter expert
• Partner with Sales, Service, Product, Marketing, and Technology teams
• Use market insights, customer feedback, and performance data to prioritize enhancements
• Drive strategic initiatives and deliver participant communications and educational campaigns

Participant Experience Specialist

Benefits Specialist

• Manage the RFP (proposal) process for new business and existing/growing business
• Evaluate RFP risks for amendments and new groups
• Negotiate pricing, rate competitiveness, and product enhancements
• Analyze RFP documents for underwriting feasibility, experience evaluation, and proposal accuracy
• Administer re-quotes and corrections
• Manage Salesforce data input, stage updates, document uploads, reports, probability, and pipeline
• Build and maintain relationships with Sales Representatives, Brokers, Underwriters, and Employers
• Collaborate with internal and external customers to provide the best possible outcomes
• Demonstrate company values and brand through professional negotiation, responsive communication, daily check-ins, and scheduled meetings

Employee Benefits Proposal Specialist

Consultant

• Retain, identify, and sell Voluntary Benefits for additional lines of business with large accounts exceeding 2,000 employees
• Manage a book of business and develop and execute strategies for assigned accounts to achieve retention and growth targets
• Resolve issues promptly for existing accounts
• Educate clients on products and value propositions to expand client relationships and share of wallet
• Develop relationships with assigned clients and account producers, including brokers and consultants
• Establish internal partnerships to ensure prompt issue resolution
• Hold regular discussions with decision-makers at large accounts about market trends and associate needs
• Develop and execute retention and growth strategies for the large-account portfolio
• Help implement and support corporate strategy
• Provide feedback on marketplace changes

Voluntary National Accounts Consultant

Client Partner

• Manage small-case client accounts
• Support customers and clients with a customer-first approach
• Apply knowledge of insurance contracts, statutes, tax regulations, and underwriting guidelines
• Summarize and paraphrase complex information in clear, plain language
• Negotiate and make independent decisions
• Collaborate with teams and advocate for customers
• Manage assigned caseload and territory
• Travel as required by the role, caseload, and territory

Client Manager – Small Case

Vice President

• Provide consultative sales services to partners
• Educate customers on retirement products and services
• Collaborate with the internal retirement plans sales team to ensure customer retention and satisfaction
• Develop and manage a large territory
• Uncover new sources of business
• Attain quotas and sales targets
• Drive customer satisfaction using available company resources
• Improve product knowledge, sales skills, and competitive intelligence
• Mentor others and improve practices
• Enhance the success of local, regional, and national sales teams

Regional Vice President – Retirement Plan Sales

Account Manager

• Develop and manage primary relationships with key policyholders and producers through frequent on-site visits, negotiation, communication, problem resolution, and customer service
• Act as liaison between home office departments and customers to initiate plan improvements and resolve administrative inconsistencies
• Conduct face-to-face pre-renewal client visits to analyze claims experience, review contract adequacy, and recommend coverage or contractual changes
• Manage amendment processes for assigned accounts
• Partner with sales representatives and underwriters to monitor renewal activity and prepare customized retention strategies
• Gather underwriting data, review claims experience, justify renewals, and recommend changes
• Negotiate rates, contract provisions, and administrative issues with Regional or National Accounts
• Identify and promote additional coverage lines and plan improvements
• Request and review in-force proposal requests and present proposals to brokers and policyholders
• Support acquisition, submission, and implementation of National Accounts and Regional Accounts over 500 lives
• Lead submission, setup, and installation of new groups and support new administrators at assigned in-force accounts
• Facilitate enrollment processes, enrollment meetings, and benefit fairs
• Mentor the team

Account Manager – Group Benefits

Compliance

• Review, evaluate, and investigate suspected misconduct reports and determine appropriate action
• Document and report investigation findings and partner with key stakeholders
• Maintain and manage the company’s case management system and anonymous reporting channel
• Support routine reporting and root cause analysis
• Assist with implementation and maintenance of the Business Conduct Program
• Partner with the Enterprise Fraud Team and Human Resources Partners on high-level fraud investigations, insider threats, and risk mitigation
• Assist the Director with maintaining and providing training on the Guide to Business Conduct and related ethics policies and procedures
• Coordinate updates to policies, training, and procedures for legal and internal-policy compliance
• Develop stakeholder relationships, promote reporting resources, and champion a speak-up culture
• Support processes and policies for conflicts of interest and corporate policy governance
• Help develop and implement compliance, investigation, risk assessment, complaint, and mitigation metrics
• Monitor federal and state laws, regulations, accreditation standards, and pending regulatory developments
• Perform other job-related duties and special projects

Investigative Consultant – Business Ethics, Compliance

Product Manager

• Translate prioritized product vision into working software
• Own the backlog, sprint, release, and production health of Applied AI products
• Translate strategic direction into actionable work plans and user stories
• Elicit implementation requirements from engineers, data scientists, and business partners
• Lead scrum ceremonies and keep the pod aligned
• Guide the team through PI planning by defining work packages and sequencing
• Set interim sprint goals and drive thorough completion
• Own release coordination and communication
• Monitor production system health against uptime expectations
• Assist with testing and coordinate with dependent teams during each sprint
• Apply AI tooling from requirements capture through story generation and test coverage
• Communicate intent through coded prototypes or pull requests when appropriate
• Partner with the AI Product Manager on product execution
• Support responsible and ethical AI solutions transforming business processes and customer experiences

AI Product Owner

• Prepare, review, and submit product and policy form filings to state Departments of Insurance
• Research insurance laws and regulations
• Develop responses to regulatory objections and inquiries
• Partner with internal stakeholders to incorporate compliance requirements into products, forms, and processes
• Support implementation of approved product and form changes across the organization
• Contribute to compliance programs, policies, procedures, training, and risk management activities
• Collaborate with underwriting, claims, marketing, technology, business teams, and regulatory agencies

Compliance Analyst

Full-stack Engineer

• Lead technical design of medium-to-large projects and break them into actionable work
• Design and build full-stack features from technical design through implementation, testing, deployment, and ongoing operation
• Develop responsive, accessible user interfaces and backend services and APIs
• Support integrations with Azure Databricks, DevOps tooling, and related data platform services
• Write well-tested, maintainable code and uphold engineering standards through code review
• Improve performance, reliability, scalability, and operability of owned systems, cloud infrastructure, deployment workflows, and operational processes
• Mentor engineers, share knowledge, and grow team technical skills
• Collaborate with product managers and designers to scope requirements and deliver solutions
• Collaborate with Data Scientists and Machine Learning Engineers to make models fast, accessible, transparent, and safe
• Set technical direction for systems and partner with product, design, data science, machine learning, and engineering teams

Full-Stack Software Engineer IV – Claims

Manager

• Lead delivery of employee-facing IT services across a global enterprise, including Service Desk, Onsite Support, and Access Management
• Lead and develop an internal team of service delivery professionals
• Govern delivery partner accountability, performance, and service transformation
• Develop customer-centric service roadmaps, forecasts, and lifecycle planning
• Oversee daily operations across the service portfolio
• Manage escalation resolution and root cause analysis
• Ensure access control compliance in partnership with internal and external audit
• Build influential partnerships with business leaders, VIPs, technical teams, and vendors
• Set service standards and govern operational excellence of delivery partners
• Manage escalations and VIP support
• Build strong partnerships within IT and the business to design a positive technology experience

Manager, End User Services

Artificial Intelligence

• Lead and develop a high-performing global team through hiring, coaching, performance management, succession planning, and team engagement
• Own end-to-end delivery of onboarding and enrollment AI products
• Ensure business outcomes, quality, compliance, and stakeholder commitments are achieved
• Provide operational leadership for production systems, including support, reliability, performance metrics, cost management, and continuous improvement
• Partner with the SGS counterpart to lead a unified global organization
• Align priorities, talent strategy, operating standards, and long-term capability growth
• Oversee vendor and contractor partnerships, including commercial performance, workforce planning, contract governance, and third-party risk management
• Define and advance the long-term product vision, operating model, investment strategy, and roadmap for AI-enabled onboarding and enrollment capabilities
• Serve as the primary technology leader for the value stream
• Communicate strategy, progress, risks, and outcomes to executives and business stakeholders
• Apply hands-on technical coding skills

Director, AI Delivery – Onboarding & Enrollment

Operations

• Oversee the strategic direction and management of the Presale business area
• Ensure RFP and Proposal requests for all products are answered accurately and promptly
• Collaborate with Underwriting, Actuary, Sales, and other major business areas
• Manage presale workflows and processes
• Deliver competitive, comprehensive, and accurate RFPs and Proposals
• Lead Presale team operations across intake, quoting, RFPs, testing, peer reviews, and new technology
• Uphold best practices and operational excellence through a streamlined internal presale support process
• Recognize and address conflicts between departments
• Develop a talent pipeline and maintain adequate resources for customer demands and business cycles
• Monitor workflow and manage team performance, addressing issues and conflicts constructively
• Develop and maintain training programs for varying levels of complexity
• Manage budgets and resources to achieve goals
• Track and analyze capabilities, capacity, and output data
• Create reporting to track customer trends
• Act as an expert resource to senior management and product owners
• Create team identity and build momentum toward a shared purpose
• Generate operational plans aligned with the business unit/function’s strategic vision
• Deliver individual and group feedback to support employee development and department performance

Director – Presale Operations

• Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries
• Administer life, disability, and leave claims, including coordination of paid parental leave and death claims
• Assist employees with filing claims
• Resolve escalations related to claims, billing, and contract interpretation
• Partner with HR and Benefits teams across multiple locations
• Provide reporting on claims status, outstanding items, and Evidence of Insurability
• Support Evidence of Insurability tracking
• Ensure accurate premium administration and contract interpretation
• Coordinate customer service, claims, and coverage issue resolution
• Contribute to process improvements that enhance the customer experience and support business retention