Employee Benefits Client Manager

The Standard

. Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $66,000 - $96,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing life, disability, and leave claims while ensuring accurate premium administration and contract interpretation. Proven ability to enhance customer experience through effective communication and process improvements.

Highest-signal resume keywords

Claims ManagementLeave ManagementBenefit Contract InterpretationOracle Benefits AdministrationCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingShort-Term Disability (STD)Long-Term Disability (LTD)Life InsuranceMicrosoft Excel

Soft Skills

Verbal CommunicationEmpathyStakeholder Management

Tools & Technologies

OracleBenefits Administration Programs

Industry Keywords

Claims InquiriesPremium AdministrationEvidence of InsurabilityProcess ImprovementsCorporate Insurance Environment

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Serve as the primary contact for policyholders, employers, and employees on claims and coverage inquiries
Administer life, disability, and leave claims, including coordination of paid parental leave and death claims
Assist employees with filing claims
Resolve escalations related to claims, billing, and contract interpretation
Partner with HR and Benefits teams across multiple locations
Provide reporting on claims status, outstanding items, and Evidence of Insurability
Support Evidence of Insurability tracking
Ensure accurate premium administration and contract interpretation
Coordinate customer service, claims, and coverage issue resolution
Contribute to process improvements that enhance the customer experience and support business retention

Requirements

What you’ll need

Bachelor’s degree in business or related field, or equivalent combination of education and experience
3+ years of experience in leave management, Short-Term Disability (STD), Long-Term Disability (LTD), and life insurance
Experience managing claims processes and resolving complex customer inquiries
Experience in Oracle or other Benefits Administration programs
Strong knowledge of benefit contract interpretation and premium administration
Ability to manage multiple stakeholders and business units
Strong verbal communication skills with a focus on empathy and customer service
Proficiency in Microsoft Excel
Experience coordinating projects and cross-functional work
Experience supporting group life, disability, and leave programs in a corporate or insurance environment
Ability to work eastern time zone hours between 8:00am and 5:00pm
Successful completion of criminal background investigation and employment, education, and licensing verification
Must be bondable