Implementation Analyst

The Standard

. Gather and confirm sold-case information from sales, producers, and customers .

Posted 10/23/2026full-timeRemote • Oregon • United StatesMid-LevelSenior💰 $66,000 - $96,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in group insurance, benefits administration, and customer service, with a strong focus on onboarding processes and cross-functional collaboration. Proficient in using CRM tools like Salesforce to enhance customer interactions and streamline operations.

Highest-signal resume keywords

Group Insurance ExperienceCustomer ServiceProject ManagementSalesforce ProficiencyBenefits Administration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Group InsuranceBenefits AdministrationProject ManagementCase ManagementCustomer InteractionContract SetupBilling ProcessesOnboarding ActivitiesPolicyholder ServicesProcess Enhancements

Soft Skills

Customer Trust BuildingCollaborationIssue Resolution

Tools & Technologies

SalesforceAdminEase

Certifications & Qualifications

High School Diploma or EquivalentBachelor’s Degree PreferredBondable

Industry Keywords

Employee BenefitsCross-Functional TeamsProcess-Driven Environment

About the role

Key responsibilities & impact

Gather and confirm sold-case information from sales, producers, and customers
Submit accurate group data to Policyholder Services and partner through the scrub process
Lead customers through contract review, billing setup, and use of service tools such as AdminEase
Install new groups and transition them to the assigned Account Specialist
Bring customer insights to continuous improvement efforts
Collaborate on process enhancements
Resolve onboarding issues and build customer trust

Requirements

What you’ll need

High School Diploma or Equivalent
3+ years of group insurance experience, including employee benefits and direct customer interaction
Experience in project management, benefits administration, case management, customer service, or sales
Ability to resolve customer issues and manage complex onboarding activities
Experience using Salesforce or similar CRM tools
Experience collaborating with cross-functional teams in a process-driven environment
Familiarity with contract setup, billing processes, or Policyholder Services operations
Bachelor’s degree preferred
Successful completion of criminal background investigation and employment, education, and licensing verification
Must be bondable

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) plan with matching company contributions
Annual incentive bonus plan
Paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually
PTO increases with tenure
Career growth and advancement opportunities
Paid parental leave
Adoption/surrogacy assistance
Employee giving program that double matches donations to eligible nonprofits and schools
Supportive, responsive management approach