Collections Specialist

The Suddath Companies

. Manage business-to-business customer collections .

Posted 9/16/2026full-timeJacksonville • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing business-to-business customer collections, maintaining accurate customer records, and processing payments efficiently. Proficient in Microsoft Office Suite and skilled in communication, organization, and problem-solving within a team environment.

Highest-signal resume keywords

Accounts Receivable ManagementCustomer CollectionsMicrosoft ExcelData EntryProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableBillingPayment ProcessingData EntryBasic AlgebraGeometryReport WritingOffice Equipment OperationCustomer Relationship ManagementAging Reports

Soft Skills

Communication SkillsOrganization SkillsFlexibilityPatienceTeamwork

Tools & Technologies

Microsoft Office SuiteHRISTimekeeping ApplicationsAccounting/Billing SoftwareMove Management Software

Industry Keywords

Office IndustryHospitality IndustryCustomer AccountsCash Flow ManagementDispute Resolution

About the role

Key responsibilities & impact

Manage business-to-business customer collections
Prepare and maintain monthly aging reports for assigned customer accounts
Monitor outstanding balances and follow up on overdue customer accounts
Process credit card payment requests
Respond to client inquiries regarding account information
Maintain up-to-date customer records
Support accurate and timely payment processing
Collaborate with sales, coordination, and billing teams to resolve disputes or discrepancies and support efficient cash flow
Work independently and follow escalation procedures as needed
Maintain positive customer relationships and ensure collection activities are handled accurately and professionally
Perform data entry, typing, and related office equipment tasks
No supervisory responsibilities

Requirements

What you’ll need

High school diploma required
Two (2) year college degree preferred
A minimum of one year in Billing and/or 3 years of Accounts Receivable/Collections is required
Experience preferably within the office & industrial/hospitality industry
Intermediate working knowledge of Microsoft Excel, Outlook, Word and other MS Office products
Ability to work in a team environment and demonstrate flexibility and patience
Excellent organization, communication and problem-solving skills
Ability to multi-task and manage time effectively
Ability to sufficiently read, speak, and write English to understand and give directions, and to complete paperwork accurately
Ability to operate standard office equipment and perform data entry and typing functions
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports
Ability to speak effectively before groups of customers or employees
Ability to calculate figures and amounts and apply basic algebra and geometry
Ability to solve practical problems and interpret written, oral, diagram, or schedule instructions
Strong knowledge of Microsoft Office Suite and ability to learn and use move management, accounting/billing, HRIS, timekeeping, and other job-related applications
Ability to prioritize, re-prioritize, multi-task, organize workflow, meet deadlines, and manage daily responsibilities
No certificates, licenses, or registrations required
No travel required

Benefits

Comp & perks

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
Weekly pay for hourly-paid employees
Biweekly pay for salaried employees
Paid Time Off (PTO)
Paid company holidays
Tuition reimbursement plan
Education and development opportunities