The Suddath Companies

Collections

• Manage business-to-business customer collections
• Prepare and maintain monthly aging reports for assigned customer accounts
• Monitor outstanding balances and follow up on overdue customer accounts
• Process credit card payment requests
• Respond to client inquiries regarding account information
• Maintain up-to-date customer records
• Support accurate and timely payment processing
• Collaborate with sales, coordination, and billing teams to resolve disputes or discrepancies and support efficient cash flow
• Work independently and follow escalation procedures as needed
• Maintain positive customer relationships and ensure collection activities are handled accurately and professionally
• Perform data entry, typing, and related office equipment tasks
• No supervisory responsibilities

Collections Specialist

• Manage business-to-business customer collections
• Monitor account balances and prepare aging reports
• Follow up on overdue customer accounts
• Process credit card payment requests for assigned accounts
• Respond to client inquiries regarding account information
• Maintain up-to-date customer records
• Collaborate with sales, coordination, and billing teams to resolve disputes or discrepancies
• Support accurate and timely payment processing and efficient cash flow
• Work independently and follow escalation procedures as needed
• Perform collection activities accurately and professionally
• Prepare and maintain monthly aging reports for assigned customer accounts