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Director, Operations
The Suddath Companies. Lead day-to-day execution across assigned Home Delivery markets, including warehouse, transportation, routing, dispatch, delivery, installation, returns, and customer-resolution activities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational leadership, financial management, and continuous improvement methodologies such as Lean and Six Sigma. Proven ability to manage complex logistics and supply chain operations while ensuring customer satisfaction and compliance with safety standards.
Highest-signal resume keywords
Operational LeadershipFinancial AcumenLean Six Sigma CertificationHome Delivery ExperienceKPI Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Supply Chain ManagementLogistics ManagementBudget ManagementData AnalysisContractor ManagementTransportation ManagementWarehouse ManagementRouting and DispatchCustomer Experience ProcessesOperational Reporting
Soft Skills
Leadership DevelopmentNegotiation SkillsWritten CommunicationPresentation SkillsChange Management
Tools & Technologies
Microsoft Office SuiteOperational Reporting ToolsBusiness Intelligence Applications
Certifications & Qualifications
Lean Six Sigma Certification
Industry Keywords
Home DeliveryFinal Mile DeliveryCustomer ImplementationsOperational TurnaroundsContract RenewalsMarket LaunchesSafety StandardsOSHA ComplianceDOT RegulationsBig-and-Bulky Products
About the role
Key responsibilities & impact- Lead day-to-day execution across assigned Home Delivery markets, including warehouse, transportation, routing, dispatch, delivery, installation, returns, and customer-resolution activities
- Own operational and financial results, including service improvement, continuous improvement, revenue, labor and contractor expense, contribution margin, controllable costs, budgets, and profit improvement plans
- Establish and review KPIs covering client scorecards, on-time delivery, completion, customer satisfaction, damages, claims, revisits, productivity, capacity, safety, and profitability
- Lead daily, weekly, and monthly operating reviews; identify root causes, assign actions, and verify sustained resolution
- Maintain field presence through market visits, site observations, leader coaching, customer engagement, and validation of operating standards
- Ensure qualified delivery capacity for forecasted demand, seasonal peaks, new business, and contingency requirements
- Execute contractor settlement, compensation, incentive, compliance, and performance programs
- Ensure adherence to company policies, customer requirements, contracts, safety standards, OSHA, DOT, and applicable regulations
- Partner with Business Operations and support functions on capacity, compliance, quality, claims, safety, and risk mitigation
- Serve as operational leader and escalation point for assigned customer relationships
- Support customer retention, contract renewals, implementations, market launches, expansions, and new service offerings
- Develop operating plans, forecasts, staffing and capacity plans, and capital or equipment requirements
- Drive standard work, process documentation, technology adoption, data integrity, and consistent use of operational systems
- Apply Lean, Six Sigma, or comparable continuous improvement methods
- Build and develop leadership teams through selection, onboarding, coaching, performance management, succession planning, recognition, and leadership development
- Create an inclusive and accountable operating culture
- Provide senior operations leadership with visibility into financial, customer, safety, compliance, capacity, talent, and operational risks
- Directly and indirectly lead regional, market, and site operations leaders and their teams
Requirements
What you’ll need- Bachelor’s Degree in Supply Chain, Logistics, Business Administration, Engineering, or a related field, or an equivalent combination of education and relevant operational leadership experience
- Eight or more years of progressively responsible experience in transportation, logistics, supply chain, final mile, home delivery, or a related operating environment
- At least three years leading multiple sites, markets, or geographically dispersed teams
- Demonstrated responsibility for an operating budget or P&L
- Ability to translate financial and operating data into corrective actions and business decisions
- Experience leading operations supported by independent contractor delivery networks required
- Direct final mile or home delivery experience required
- Experience with big-and-bulky products, appliance delivery and installation, or national retailer programs strongly preferred
- Experience with customer implementations, market launches, operational turnarounds, contract renewals, or expansion programs preferred
- Lean, Six Sigma, or comparable continuous improvement training or certification preferred
- Strong operational leadership and change-management capability
- Financial acumen and working knowledge of Home Delivery unit economics, contractor expense, labor productivity, forecasting, budgeting, and profitability drivers
- Ability to use KPIs, scorecards, trend analysis, and root-cause problem solving
- Working knowledge of warehouse, routing, dispatch, delivery, installation, claims, contractor compliance, and customer-experience processes
- Ability to develop leaders, set expectations, hold teams accountable, and build succession depth
- Strong customer relationship, negotiation, presentation, written communication, and executive escalation skills
- Ability to influence across Operations, Business Operations, Account Management, Finance, Technology, Human Resources, Sales, and Client Success
- Willing and able to travel frequently within the United States, including regular field visits and occasional overnight, weekend, or extended travel
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office Suite and operational reporting tools
- Working knowledge of transportation management, routing and dispatch, warehouse management, customer-service, labor/timekeeping, contractor-management, financial, and business-intelligence applications
- Ability to prioritize, re-prioritize, multitask, organize workflow, and meet deadlines
- Must occasionally lift and/or move up to 25 pounds
- No certificates, licenses, or registrations required
Benefits
Comp & perks- A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
- Weekly pay for hourly-paid employees
- Biweekly pay for salaried employees
- Paid Time Off (PTO)
- Paid company holidays
- Tuition reimbursement plan
- Education and development support
- Equal employment opportunities and protection from discrimination and harassment