Loss Prevention Customer Associate

The TJX Companies, Inc.

. Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention .

Posted 10/13/2026full-timeStafford • Virginia • United StatesJuniorMid-Level💰 $15 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while maintaining a focus on theft deterrence and operational procedures. Collaborates effectively with store management and loss prevention to achieve shrink reduction goals and ensure a safe shopping environment.

Highest-signal resume keywords

Customer EngagementShrink ReductionCommunication SkillsOperational ProceduresLoss Prevention

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsGood JudgmentFlexibilityTeam CollaborationCommitment to Goals

Industry Keywords

Retail ExperienceSecurity ExperienceCustomer Service GuidelinesSafety AwarenessLabor Laws

About the role

Key responsibilities & impact

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention
Understands operational procedures and deters acts of dishonesty within established customer service guidelines
Provides timely, courteous and knowledgeable service to customers
Engages customers, providing support and creating a positive shopping environment
Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
Observes accurate checkout procedures for customers and Associates
Communicates shrink-related concerns to Store Management and Loss Prevention
Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives
Coordinates and completes shrink-related activities in partnership with Store Management
Supports and participates in store shrink reduction goals and programs
Promotes a culture of honesty and integrity; maintains confidentiality
Encourages Associate use of shrink reduction resources
Promotes safety awareness and supports maintenance of a safe environment
Follows through on commitments; accomplishes goals with minimum supervision
Performs other duties as assigned

Requirements

What you’ll need

Excellent communication skills and good judgment
Ability to respond appropriately to changes in direction or unexpected situations
Standout colleague, working effectively with peers and supervisors to accomplish tasks
Able to work a flexible schedule to support business needs
0-2 years retail or security experience
Adheres to all labor laws, policies, and procedures

Benefits

Comp & perks

Associate discount
EAP
Smoking cessation
Bereavement
401(k) Associate contributions
Child care & cell phone discounts
Pet & legal insurance
Credit union
Referral bonuses
401(k) match
Medical/dental/vision
HSA
Health care FSA
Life insurance
Short/long term disability
Paid parental leave
Paid holidays/vacation/sick
Auto/home insurance discounts
Scholarship program
Adoption assistance
Open door policy
Supportive work environment
Competitive salary and benefits package
Reasonable accommodations for qualified individuals with disabilities