The TJX Companies, Inc.

Associate

• Deliver a highly satisfied customer experience through engaging and interacting with customers
• Maintain a clean and organized store environment
• Adhere to operational, merchandise, and loss prevention standards
• Work across multiple store areas as needed to support business needs
• Role-model customer experience practices with internal and external customers
• Support a positive store culture through honesty, integrity, and respect
• Accurately ring customer purchases and returns and count change
• Promote credit and loyalty programs
• Maintain merchandising philosophy, procedures, and standards
• Process and prepare merchandise for the sales floor
• Initiate and participate in store recovery
• Maintain sales floor organization, cleanliness, and recovery standards
• Provide and accept recognition and constructive feedback
• Adhere to labor laws, policies, and procedures
• Support store shrink reduction goals and programs
• Participate in safety awareness and maintain a safe environment
• Perform other duties as assigned

Markdown Associate

Security Engineer

• Support the store in uniform by greeting customers, responding to pedestal alarms, and providing exceptional customer service
• Detect and prevent theft and fraud against TJX stores
• Assist Store Investigators during suspect apprehensions
• Facilitate civil and criminal prosecution as needed
• Conduct store surveillance using CCTV and floor walking
• Collaborate with Organized Retail Crime Investigators to investigate, identify, and report external losses from repeat offenders and organized groups
• Report alert signals and support Regional Internal Investigators on internal dishonesty investigations
• Assist Supply-chain Investigators with potential supply-chain losses
• Work with Loss Prevention Remote Investigators and District Managers to identify, report, and file external incidents with law enforcement
• Address possible shrink opportunities

Loss Prevention Store Security Agent

General

• Complete daily tasks required for Store Loss Prevention and safety programs
• Maintain positive relationships with Store Management
• Conduct apprehensions within established policies and guidelines
• Communicate with store Associates on damage and shrink initiatives
• Identify and resolve internal and external theft
• Adhere to established shoplifter guidelines and policies
• Provide timely, courteous, and knowledgeable customer service
• Promote a culture of honesty and integrity and maintain confidentiality
• Observe, apprehend, and/or deter acts of dishonesty from outside sources
• Participate in investigations and surveillance as assigned
• Ensure apprehensions are consistent with store theft activity
• Complete and distribute paperwork accurately and timely
• Maintain appropriate evidence and understand law enforcement procedures
• Professionally participate in legal activities as needed, including police calls
• Coordinate and complete shrink-related activities with Store Management
• Adhere to labor laws, policies, and procedures
• Support store shrink reduction goals and programs
• Encourage Associate use of shrink reduction resources
• Promote safety awareness and support a safe environment

Loss Prevention Detective

• Complete daily tasks required for Store Loss Prevention and safety programs
• Maintain positive relationships with Store Management
• Conduct apprehensions within established policies and guidelines
• Communicate with store Associates on damage and shrink initiatives
• Identify and resolve internal and external theft
• Adhere to established shoplifter guidelines and policies
• Provide timely, courteous, and knowledgeable service to customers
• Promote a culture of honesty and integrity while maintaining confidentiality
• Observe, apprehend, and/or deter acts of dishonesty from outside sources
• Participate in investigations and surveillance as assigned
• Ensure apprehensions are consistent with store theft activity
• Complete and distribute paperwork accurately and promptly
• Maintain appropriate evidence and demonstrate understanding of law enforcement procedures
• Participate professionally in legal activities as needed, including police calls
• Coordinate and complete shrink-related activities with Store Management
• Support and participate in store shrink reduction goals and programs
• Encourage Associate use of shrink reduction resources
• Promote safety awareness and support maintenance of a safe environment

• Complete daily tasks required for Store Loss Prevention and safety programs
• Maintain positive relationships with Store Management
• Conduct apprehensions within established policies and guidelines
• Communicate with store Associates on damage and shrink initiatives
• Identify and resolve internal and external theft
• Adhere to established shoplifter guidelines and policies
• Provide timely, courteous, and knowledgeable customer service
• Promote a culture of honesty and integrity and maintain confidentiality
• Observe, apprehend, and/or deter acts of dishonesty from outside sources
• Participate in investigations and surveillance as assigned
• Ensure apprehensions are consistent with store theft activity
• Complete and distribute paperwork accurately and timely
• Maintain appropriate evidence and demonstrate understanding of law enforcement procedures
• Participate professionally in legal activities as needed, such as police calls
• Coordinate and complete shrink-related activities with Store Management
• Adhere to labor laws, policies, and procedures
• Support store shrink reduction goals and programs
• Encourage Associate use of shrink reduction resources
• Promote safety awareness and support a safe environment

• Complete daily tasks required for Store Loss Prevention and safety programs
• Maintain positive relationships with Store Management
• Conduct apprehensions within established policies and guidelines
• Communicate with store Associates on damage and shrink initiatives
• Identify and resolve internal and external theft
• Adhere to shoplifter guidelines and policies
• Provide timely, courteous and knowledgeable customer service
• Promote honesty, integrity, and confidentiality
• Observe, apprehend, and/or deter acts of dishonesty from outside sources
• Participate in investigations and surveillance as assigned
• Ensure apprehensions are consistent with store theft activity
• Complete and distribute paperwork accurately and timely
• Maintain evidence and demonstrate understanding of law enforcement procedures
• Participate professionally in legal activities as needed, including police calls
• Coordinate shrink-related activities with Store Management
• Adhere to labor laws, policies, and procedures
• Support store shrink reduction goals and programs
• Encourage Associate use of shrink reduction resources
• Promote safety awareness and support a safe environment

Manager

• Maintain adherence to corporate Environmental, Health & Safety policies, procedures, and federal, state, and local regulations in U.S. facilities by geographic area
• Support Store locations or DCs/FCs, ARRCs, and Service Centers by regional area
• Use reporting and analytics to provide compliance recommendations
• Conduct regular site visits to validate EHS execution
• Support development and execute TJX Environmental, Health and Safety programs
• Support the Manager of EHS Compliance in developing, implementing, and executing company programs
• Execute the companywide Injury and Illness Prevention Plan, including required OSHA programs and Associate training requirements
• Conduct comprehensive site risk assessments and EHS data analysis
• Monitor industry regulatory trends and partner with EHS and senior leadership on OSHA, Department of Health, and regulatory agency preparedness
• Lead OSHA, Department of Health, and regulatory agency investigative responses and abatements
• Coordinate serious injury and illness investigations with Legal
• Complete depositions and testimony on behalf of the Company on contested OSHA matters
• Evaluate loss-producing physical conditions and Associate behaviors and recommend ways to reduce injuries, illnesses, and related costs
• Submit evaluations to senior management for performance appraisal use
• Ensure loss reduction strategies, policies, and procedures are implemented in facilities
• Complete injury reporting and follow up with Workers’ Compensation, General Liability, and Insurance teams
• Monitor injury and illness reviews with senior and facility-level leadership
• Lead correction of non-compliance
• Complete special projects as assigned

Regional Environmental Health & Safety Manager

Investigator

• Deter, detect, and apprehend individuals attempting theft and fraud
• Facilitate civil and criminal prosecution
• Report incidents and collaborate closely with police
• Attend court as required
• Use CCTV equipment and conduct floor walking for store surveillance
• Collaborate with Organized Retail Crime Investigators on external losses involving repeat offenders and organized groups
• Report internal dishonesty to Regional Internal Investigators
• Support Supply-chain Investigators on potential supply chain losses
• Collaborate with Loss Prevention Remote Investigators to identify and report external incidents to law enforcement
• Support District Loss Prevention Managers by reporting possible shrink opportunities
• Report directly to a Store Investigation’s Supervisor
• Potentially support multiple stores and/or markets

Loss Prevention Store Investigator

• Complete daily tasks required for Store Loss Prevention and safety programs
• Maintain positive relationships with Store Management
• Conduct apprehensions within established policies and guidelines
• Communicate with store Associates on damage and shrink initiatives
• Identify and resolve internal and external theft
• Adhere to shoplifter guidelines and policies
• Provide timely, courteous, and knowledgeable customer service
• Promote honesty, integrity, and confidentiality
• Observe, apprehend, and/or deter acts of dishonesty from outside sources
• Participate in investigations and surveillance as assigned
• Ensure apprehensions are consistent with store theft activity
• Complete and distribute paperwork accurately and timely
• Maintain evidence and understand law enforcement procedures
• Participate professionally in legal activities as needed, including police calls
• Coordinate shrink-related activities with Store Management
• Adhere to labor laws, policies, and procedures
• Support store shrink-reduction goals and programs
• Encourage Associate use of shrink-reduction resources
• Promote safety awareness and support a safe environment

Retail Loss Prevention Detective

• Deter, detect, and apprehend individuals attempting to commit theft and fraud
• Facilitate civil and criminal prosecution
• Report incidents and collaborate with police
• Attend court as required
• Use CCTV equipment and conduct floor walking for store surveillance
• Investigate and report external losses from repeat offenders and organized groups with Organized Retail Crime Investigators
• Report internal dishonesty to Regional Internal Investigators
• Support Supply-chain Investigators on potential supply chain losses
• Collaborate with Loss Prevention Remote Investigators to identify and report external incidents to law enforcement
• Support District Loss Prevention Managers by reporting possible shrink opportunities
• Report directly to a Store Investigation’s Supervisor within the Loss Prevention department
• Potentially support multiple stores and/or markets

Scrum Master

• Manage the flow of work throughout the Agile Release Train (ART)
• Assist teams in clearing obstacles, managing risks, resolving issues, and delivering commitments
• Work closely with Product, Delivery, and Engineering teams
• Plan, coordinate, and execute production deployments for large epics and initiatives spanning multiple product and shared-services teams
• Lead delivery efforts and drive outcomes that improve workflow efficiency across the Global Front of Stores Agile Release Train
• Align multiple teams and manage complex initiatives
• Drive timely completion of ART-wide commitments
• Lead and facilitate SAFe ceremonies at team and ART levels
• Lead cross-functional teams delivering multiple concurrent production releases
• Lead continuous-improvement activities to drive efficiency and speed to value across teams and the ART
• Support team effectiveness by managing outside interruptions and distractions and addressing team dynamics
• Review delivery metrics to measure progress and adjust based on learnings

Senior Staff Scrum Master

Project Manager

• Manage new store construction and remodel projects across multiple states
• Maintain new store construction progress schedules and provide updates through communication with landlords, architects, general contractors, and planning departments
• Track deals, drive schedules, assist with issues and problem solving, perform value engineering, and conduct quality assurance for new stores
• Manage remodels and special projects, ensuring schedules, communication, quality assurance, and operational safety
• Provide construction updates to the Construction Department and Field Operations Teams
• Travel as needed for progress and quality assurance checks
• Handle budgets and change orders
• Support store operations with timing issues, store access, remodels, special projects, maintenance, and warranty items
• Manage communication with managers on duty, general contractors, and store operations
• Review preliminary and final construction documents for adherence to project plans
• Ensure compliance with project plans, building specifications, contract terms, and federal, state, and local regulations and codes
• Develop new construction processes to increase efficiency

Retail Construction Project Manager

• Manage the flow of work throughout the Agile Release Train (ART)
• Assist teams in clearing obstacles, managing risks, resolving issues, and delivering commitments
• Work closely with Product, Delivery, and Engineering teams
• Plan, coordinate, and execute production deployments for large epics and initiatives
• Coordinate initiatives spanning multiple product and shared-services teams
• Lead delivery efforts and drive outcomes that improve flow-of-work efficiencies
• Align multiple teams and manage complex initiatives
• Drive timely completion of ART-wide commitments
• Deliver technological solutions for global stores that improve customer experience and provide business value
• Lead continuous improvement activities focused on efficiency and speed to value

• Complete daily tasks required for Store Loss Prevention and safety programs
• Maintain positive relationships with Store Management
• Conduct apprehensions within established policies and guidelines
• Communicate with store Associates on damage and shrink initiatives
• Identify and resolve internal and external theft
• Adhere to established shoplifter guidelines and policies
• Provide timely, courteous, and knowledgeable service to customers
• Promote a culture of honesty and integrity and maintain confidentiality
• Observe, apprehend, and/or deter acts of dishonesty from outside sources
• Participate in investigations and surveillance as assigned
• Ensure apprehensions are consistent with store theft activity
• Complete and distribute paperwork accurately and promptly
• Maintain appropriate evidence and demonstrate understanding of law enforcement procedures
• Professionally participate in legal activities as needed, including police calls
• Coordinate and complete shrink-related activities with Store Management
• Adhere to all labor laws, policies, and procedures
• Support and participate in store shrink reduction goals and programs
• Encourage Associate use of shrink reduction resources
• Promote safety awareness and support maintenance of a safe environment

Customer Support

• Support the District Loss Prevention Manager and Store Management with core loss-prevention responsibilities
• Act as a visual deterrent to prevent potential loss or dishonesty
• Wear a body-worn camera and complete Company-approved uniform
• Maintain a professional stance in the designated area at the front of the store
• Greet customers with courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer assistance requests by referring customers to store management or customer service via Company-issued radio
• Observe and report suspicious behavior or critical incidents to Loss Prevention or store management
• Review and understand the Store Emergency Response Guide
• Perform a closing safety sweep with a member of management
• Document required incidents in AIIM Case Management
• Adhere to Company policies and procedures and support Company culture and values
• Perform other duties as assigned

Markdown Associate

Loss Prevention Store Security Agent

Loss Prevention Detective

Loss Prevention Detective

Loss Prevention Detective

Loss Prevention Detective

Regional Environmental Health & Safety Manager

Loss Prevention Store Investigator

Retail Loss Prevention Detective

Loss Prevention Store Investigator

Senior Staff Scrum Master

Retail Construction Project Manager

Senior Staff Scrum Master

Loss Prevention Detective

Loss Prevention Customer Service Associate II