Loss Prevention Customer Service Associate II

The TJX Companies, Inc.

. Support the District Loss Prevention Manager and Store Management with core loss-prevention responsibilities .

Posted 9/20/2026part-timeCoral Gables • Florida • United StatesJuniorMid-Level💰 $14 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while effectively observing and reporting suspicious behavior. Capable of maintaining a professional presence in a retail environment and adhering to company policies and procedures.

Highest-signal resume keywords

Verbal CommunicationWritten CommunicationDecision-Making SkillsRetail ExperienceLoss Prevention

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

InitiativeTime ManagementOrganizational Skills

Tools & Technologies

Body-Worn CameraAIIM Case Management

Industry Keywords

Loss PreventionRetail EnvironmentCustomer ServiceEmergency Response Guide

About the role

Key responsibilities & impact

Support the District Loss Prevention Manager and Store Management with core loss-prevention responsibilities
Act as a visual deterrent to prevent potential loss or dishonesty
Wear a body-worn camera and complete Company-approved uniform
Maintain a professional stance in the designated area at the front of the store
Greet customers with courtesy and respect
Establish and maintain a position at the front of the store or in a department
Respond to customer assistance requests by referring customers to store management or customer service via Company-issued radio
Observe and report suspicious behavior or critical incidents to Loss Prevention or store management
Review and understand the Store Emergency Response Guide
Perform a closing safety sweep with a member of management
Document required incidents in AIIM Case Management
Adhere to Company policies and procedures and support Company culture and values
Perform other duties as assigned

Requirements

What you’ll need

Strong verbal and written communication
Sound decision-making skills
Ability to take initiative and perform well independently
Ability to prioritize and organize workload and manage time effectively
Able to stand for long periods of time
0–2 years of retail or security experience
Ability to work in a retail store environment
Ability to adhere to Company policies and procedures

Benefits

Comp & perks

Associate discount
Employee assistance program (EAP)
Smoking cessation
Bereavement benefits
401(k) Associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match (for those meeting service or hours requirements)
Medical, dental, and vision insurance (for those meeting service or hours requirements)
Health savings account (HSA)
Health care flexible spending account (FSA)
Life insurance
Short-term and long-term disability
Paid parental leave
Paid holidays, vacation, and sick leave
Auto/home insurance discounts
Scholarship program
Adoption assistance
Competitive salary and benefits package
Supportive work environment
Open door policy
Reasonable accommodations for qualified individuals with disabilities