Crisis Worker

The Trevor Project

. Provide suicide prevention and crisis intervention counseling to LGBTQ+ young people nationwide via text, chat, and/or phone calls .

Posted 10/19/2026full-timeRemote • United StatesJuniorMid-Level💰 $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention and suicide prevention counseling for LGBTQ+ youth, with strong communication and active listening skills. Committed to fostering a safe and supportive environment while adhering to performance measures and protocols.

Highest-signal resume keywords

Crisis Intervention CounselingLGBTQ+ Youth SupportStrong Communication SkillsCultural CompetencyResilience and Adaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis Care ExperienceCustomer Care ExperienceBachelor’s Degree in Social WorkBachelor’s Degree in CounselingBachelor’s Degree in PsychologyPerformance Measurement AdherenceAdministrative Task ManagementProblem SolvingAttention to DetailMultitasking

Soft Skills

Active ListeningTeam CollaborationTrust BuildingSelf-Care CommitmentCalmness Under Pressure

Tools & Technologies

Text CommunicationChat CommunicationPhone CommunicationHigh-Speed Internet

Industry Keywords

Crisis InterventionSuicide PreventionLGBTQ+ IssuesYouth CounselingCrisis Worker

About the role

Key responsibilities & impact

Provide suicide prevention and crisis intervention counseling to LGBTQ+ young people nationwide via text, chat, and/or phone calls
Adhere to performance measures regarding handle time and utilization as defined by leadership for a Crisis Worker position
Follow protocols and procedures related to taking time off
Adhere to on-shift guidance and other guidance provided by the on-shift leader
Work with a team of volunteer and staff Crisis Counselors
Build trust and provide a safer space for youth to explore sexuality, gender identity, and suicidal ideation
Review and respond to performance and quality feedback from leadership
Demonstrate fair, ethical, and equitable business practices
Learn eagerly, share knowledge appropriately, and improve continuously
Plan and solve problems successfully, including multitasking and working within tight timelines
Work, communicate, and collaborate effectively with others
Demonstrate attention to detail and accuracy
Foster and maintain an environment of belonging
Perform other relevant duties as assigned
Support crisis conversations independently
Complete key administrative tasks required for high-quality, continuous crisis support
Report to the Team Lead

Requirements

What you’ll need

Demonstrated knowledge, cultural competency of the youth served, and proven successful performance through coursework or relevant professional experience in a crisis care, contact center, or customer care setting
Bachelor’s degree in social work, counseling, psychology or another related area of study OR 2+ years of experience in a crisis care setting or other relevant professional experience preferred
Proficiency in spoken and written English
Strong communication and active listening skills
Demonstrated commitment to self-care and well-being
Understanding of the importance of personal resilience in crisis intervention work
Strong resilience and adaptability in handling crisis situations
Ability to remain calm during challenging circumstances
Demonstrated knowledge and understanding of LGBTQ+ issues, including the unique challenges faced by LGBTQ+ youth
Quiet, private work environment
High-speed dedicated broadband internet
Authorization to work for any employer in the United States
Willingness to work without employment visa sponsorship

Benefits

Comp & perks

Comprehensive health coverage, including plans that support various gender affirmation care needs
Mental health resources, with access to virtual care and a variety of in and out of network options for support
403(b) retirement plan with a 3% employer match, vesting over three years
Generous paid time off and company holidays
Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources
Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii
Provided technology
Home office setup reimbursement
Monthly internet reimbursement