IT Technical Support I
The Tsui Group
Posted: 10/22/2026
Technical Coordinator – Maintenance Support
Freeport-McMoRan
Posted: 10/20/2026IT Technical Support I
The Tsui GroupPosted 10/22/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $72,000 - $77,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and resolving IT incidents, managing staff onboarding and offboarding, and providing comprehensive helpdesk support. Proficient in diagnosing system issues and maintaining hardware and software installations across various platforms.
Highest-signal resume keywords
Troubleshooting PC HardwareWindows 10/11 AdministrationHelpdesk SupportMicrosoft Office and Microsoft 365 SupportIncident Management
About the role
Key responsibilities & impact- Troubleshoot, coordinate, and resolve systems- or hardware-related incidents.
- Perform initial analysis, diagnosis, and troubleshooting of events.
- Communicate and resolve reported production outages/incidents expeditiously.
- Manage staff onboarding and offboarding processes.
- Provide helpdesk support across IT functions for the Airport Development Group.
- Answer incoming customer emails to the Help Desk.
- Diagnose and troubleshoot system issues using established procedures.
- Analyze, determine, and document production outages/incidents.
- Determine incident severity, impact, and nature; escalate as needed.
- Submit service and application request tickets in Freshdesk, IT Service-Now, and related tracking applications.
- Complete onboarding and offboarding functions for mobilized or demobilized staff.
- Perform hardware and software installations.
- Oversee staff deployments and relocations throughout the airport footprint.
- Provide IT support at Division-wide sponsored events.
- Train new department staff and provide computer orientation.
- Troubleshoot PC hardware, LAN/WAN, wireless networks, VPNs, and network connectivity.
- Install, configure, administer, and maintain Windows 10/11, including security patches, system updates, and drivers.
- Deploy, troubleshoot, and support Microsoft Office and Microsoft 365, including Word, Excel, PowerPoint, Outlook, OneDrive, and Teams.
Requirements
What you’ll need- Must be able to lift at least 40lbs.
- Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
- Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.
- Ability to work with others.
- Self-starter with results driven focus.
- Capability to assume additional responsibilities.
- Demonstrated experience managing data coordination and conversion projects.
- Bachelor's degree in computer science or related field preferred.
- Education may be substituted with 5 years or more of equivalent job experience.
- Relevant Professional Licensure & Certifications preferred.
- May assume other duties as required/needed.
- May be required to work various shifts as needed.
- Ability to be mobile in order to visit different sites on campus to provide technical support.
Benefits
Comp & perks- Medical, Vision, & Dental – 100% covered for the employee*
- Life and Disability Insurance
- 10.5 days of Vacation pay (Accrued)
- 6 days of Sick pay (Available Immediately)
- 10 days of Holiday pay (9 Holidays, 1 Personal Day)
- 3% Employer Contribution 401k (After 1 year of service)
- Monthly Stipend for Cell Phone
- Laptop for work purposes
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSystem AnalysisHardware InstallationSoftware InstallationLAN/WAN NetworkingVPN ConfigurationMicrosoft OfficeMicrosoft 365FreshdeskIT Service-Now
Soft Skills
Effective CommunicationOrganizational SkillsTeam CollaborationSelf-StarterResults Driven
Tools & Technologies
FreshdeskIT Service-NowWindows 10Windows 11Microsoft OfficeMicrosoft 365
Certifications & Qualifications
Relevant Professional LicensureIT Certifications
Industry Keywords
Helpdesk SupportIncident ManagementData CoordinationTechnical SupportOnboarding and Offboarding